Back home to Nash!

It was a very long wait at the check in counter. The instructions said I would not be guaranteed a car if I was delayed upon landing & I should call Advantage. I called & the phone just rang & rang. There was a very long wait at the counter...about an hour. The service person was very nice, & said they would put me in another car so I wouldn't have to wait for a my compact. Unfortunately, the car was a Camaro, which was a difficult car for a short person, & the trunk with the very small opening was useless. The staff was very helpful in the garage when I couldn't find the brake release & the trunk release. Return was extremely quick.

I didn't realize EasyRentCars was a middleman, so didn't learn it was Advantage until I received a reminder just before my trip. Prices were much better using EastRentCars.

I was suppose to get 10% off so I had to cancel 3x’s to be told it doesn’t apply. Then no clear signAge in JFK it’s advantage rental it’s very frustrating because my bills had to be adjusted because they also billed me an extra day and I brought the car back a day early

We were threatened by the girl who did the paperwork for the pick up. I did not realize that it only included one driver so we opted not to add that she said if my husband was caught driving he would go to jail for theft. Then when we mentioned going to California she tried to force us into buying a toll package she said there were hidden toll highways everywhere and no way to avoid them and each time it would cost us $50 - We chose not to get that either but instead register the rental through California Tolls- This experience affected the trip I have NEVER felt fearful driving a rental but this time the anxiety was high. We will NEVER use Advantage again.

Staff lied about what insurance was needed. First representative said we were at the wrong counter, couldn't find our reservation, second guy found it in two seconds, then lied and ripped us off with the insurance.

1) The online booking was fine. But when at the EZ/Easy/Advantage DESK to pick up the PREPAID car, they said I owed a further $27... could NOT say for what. I showed them my "fully paid, pay nothing at pickup" printed receipt from the online booking, but the desk clerk just kept exclaiming "it's on the screen!" and "that's another company (who books online), not Advantage, so that's their problem!". I paid the darn $27 to get the car, PLUS ANOTHER $200 "DEPOSIT" which I did not read about ANYWHERE when I was booking. Stressful pick up. But the good news is the car was fine, and the $227 charge has now disappeared off my credit card after returning the car. So the desk clerk really has no idea and could not explain any of that, which would have been much more helpful. 2) I had to electronically sign on their system that I accept their insurance, but I was DECLINING, as I have my own insurance (and for my own insurance to kick in, I MUST "decline" the rental insurance). The clerk kept saying "it's included!" Confusing, as the online booking did not include insurance and I was not being charged for it. If insurance is free/included, by all means say so all over the place!