Quick online booking,zero communication between third party online and front desk staff

Jesse Gow

United States

Reviewed: Wed, Dec 26, 2018

About Advantage: 8.7 /10

Upon arrival i was very miss lead on the options i had previously purchased.at the time of of arrival i was told of no insurance,a small 3 cyl car and no discount for 1 day early return.i was charged a extra 300$ for insurance when clearly i had purchased it already online beforehand.myself being calm and asking what was the excuse for the extra charges,the front counter staff had zero explanation for extra charges and wasnt provided with honest straight answers on my paper work i had provided,they were just quick to get my credit card funds.being accomadating to my requests,they had “granted” me a complementary upgrade vehicle which was the exact one i had payed for online anyway. For the next 2 months i have once again booked my rental vehicle through you guys again hoping to see what future changes can be applied Jesse gow

Economy | Toyota Yaris 2 Doors or similar

14-day rental

Relevant Reviews on Advantage Phoenix International Airport

L.Carbone

United States

10-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Thu, Sep 26, 2019

About Advantage: 9.0 /10

The drop off person at the airport was very nice and gave great customer service.

About QEEQ: 9.0 /10

George

United States

7-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Tue, Apr 2, 2019

“Good experience”

About Advantage: 8.7 /10

Service as good or better than big name renters

About QEEQ: 8.0 /10

S.Graham

United States

15-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Wed, Mar 20, 2019

“Counter Service Terrible!”

About Advantage: 5.7 /10

I had prepaid for the rental. I still waited in line for 50 minutes. The Advantage staff member (Kenny) was not informative. I was very rushed through the process. Nothing was explained! If I don't initial and sign as directed I won't be able to rent the car? I was past an hour into the process by then and did not feel like starting over. I over paid $30.00 for the refueling because I refueled the vehicle before I returned it. The Refuel Purchase Option was not explained! I was just told to initial. I will not deal with Advantage again!

B.Jones

United States

3-day rental

Full Size | Toyota Camry or similar

Reviewed: Thu, Feb 21, 2019

“Scratched Smelly Car”

About Advantage: 4.3 /10

The car has multiple drapes and scratches on exterior. Car interior smelled like a smoker owned the car. Right front tire began losing air first day after renting

United States

3-day rental

Intermediate | Kia Forte 2 Doors or similar

Reviewed: Mon, Feb 4, 2019

“Wait time caused by several attempts to upsell.”

About Advantage: 7.0 /10

Overcharged after denying extra upgrades and drivers. Frustrating experience overall.

About QEEQ: 10.0 /10

Quick online booking,zero communication between third party online and front desk staff

Relevant Reviews on Advantage Phoenix International Airport

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