This was the first time we learnt about insurance to cover excess. This was hard work to understand

The staff were very helpful.

The counter was a little crowded with only one staff

Difficult to get a quote on comprehensive insurance and when i did, it did not match that quoted at the counter which was higher, the desk assistant was helpful in sorting this out Europcar had non of our details in the system or any other customers so it was an over an hour to process six customers with only one member of staff on duty, created for a poor customer experience

Received an upgrade to a better vehicle, very happy. Staff and service were excellent.

Very easy to use and convenient. Prices were good.

We did not like the extras we have to pay. Would prefer to have all paid up front and taking the car will be much easier. I hope all bookings will ge all inclusive next time. Seems like we have to add on so many little things. Adds up to the cost which is hidden in the initial booking. Leaves a bit of a bad taste.