CAR - A very old model (Toyota Vitz), smaller than a Yaris and less comfortable.

Under staff at counter.

Will not ever be using easy rent again. So bizarre. Staff don't seem to be able to answer basic questions. Too much mucking round with pick up and a lack of flexibility when our flight was canceled unexpectedly. Staff were quite rude and difficult to understand.

Very quick and easy to pick up and drop off! Clean car and exactly what we had booked.

Easy to use and great insurance advice.

The counter staff were helpful however the car was old and had in excess of 100,000 km on the clock when I picked it up. Although it ran well I was concerned that I may have had broken down. The interior of the car was well worn with stained upholstery.

The car provided was a 2007 model with 140,000 kms on the odometer. We rented an ‘economy’ size car but received a car that most rental companies would classify as ‘compact’. Half way through our journey, we realised the front tyre was so bald that the wire was showing. The spare was only an emergency temporary spare and not sufficient to travel the distance required for the rest of our trip. We contacted the emergency EZU number and had no answer. When we got through to EZU the staff simply said ‘take it to a mechanic and we’ll sort it out when you return the car’. We were in Queenstown and attempted to take the car to EZU’s Queenstown branch but could not locate it and their customer service refused to provide the address. The only options provided by EZU were to repair the car ourselves or leave it at the airport (without a replacement provided). Overall, EZU were difficult to deal with, we were given an unroadworthy car and no emergency assistance.