10 /10 Excellent
Reviewed: Friday, April 19, 2024
Like: Easy to deal with good standard of service with no B.....s..t. Got what I ordered very efficient
Read More >F.Curkpatrick
Christchurch
9.8 /10 Excellent
Reviewed: Friday, April 19, 2024
Like: Friendly helpful staff when picking up car even the guy in the service department saw us after taking the car struggling in the car park with GPS on phone and came over with a phone holder . Car less than one year old . Told us exactly what they were holding on our credit card and reversed the hold while we were there on drop off.
Read More >8 /10 Very good
Reviewed: Friday, April 19, 2024
Like: the cost and easy process time.
Read More >9.2 /10 Excellent
Reviewed: Friday, April 19, 2024
Dislike: All good
Read More >4.7 /10 Average
Reviewed: Friday, April 19, 2024
The car was well scratched and dented. The front passenger seat did not slide far enough back - only halfway. All documentation (handbook, warning notices etc) written in Japanese, not English. Proprietor not interested in our comments on return of the vehicle.
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
The car met our expectations
Read More >P.Weatherhead
Christchurch
7 /10 Good
Reviewed: Friday, April 19, 2024
airport pick up took longer than expected as shuttle bus was not clearly marked with hire company brand.
Read More >4.3 /10 Average
Reviewed: Friday, April 19, 2024
The car provided was a 2007 model with 140,000 kms on the odometer. We rented an ‘economy’ size car but received a car that most rental companies would classify as ‘compact’. Half way through our journey, we realised the front tyre was so bald that the wire was showing. The spare was only an emergency temporary spare and not sufficient to travel the distance required for the rest of our trip. We contacted the emergency EZU number and had no answer. When we got through to EZU the staff simply said ‘take it to a mechanic and we’ll sort it out when you return the car’. We were in Queenstown and attempted to take the car to EZU’s Queenstown branch but could not locate it and their customer service refused to provide the address. The only options provided by EZU were to repair the car ourselves or leave it at the airport (without a replacement provided). Overall, EZU were difficult to deal with, we were given an unroadworthy car and no emergency assistance.
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
Was a good experience all in all
Read More >6.7 /10 Average
Reviewed: Friday, April 19, 2024
The car was bit dated than expected, wasant vacuumed properly. They ask for $1500 to be held on your card which is not stated anywhere.
Read More >6.3 /10 Average
Reviewed: Friday, April 19, 2024
The counter staff were helpful however the car was old and had in excess of 100,000 km on the clock when I picked it up. Although it ran well I was concerned that I may have had broken down. The interior of the car was well worn with stained upholstery.
Read More >2.7 /10 Poor
Reviewed: Friday, April 19, 2024
Service staff is very rude, and didn't speak proper english. Just chinese. Will never book here again.
Read More >5 /10 Average
Reviewed: Friday, April 19, 2024
They gave us a different car than stated in the reservation. It was falling apart from the get go (badly beat up and the wheel covers were affixed with plastic strips) and it smelled inside. We didn't realize we had made a few paint scruffs on the front bumper and they charged us 840 dollars essentially claiming they would have to change the front part, though no bumps had been made. Absolute fraudsters.
Read More >7 /10 Good
Reviewed: Friday, April 19, 2024
The car was alot bigger than we expected. Booked a Toyota yaris and were given a Nissan terran. Vehicle had something wrong with the gearbox as it clunked when put into drive.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Fast airport pick up, pleasant staff and a clean, cheap and reliable vehicle.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Very quick and easy to pick up and drop off! Clean car and exactly what we had booked.
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
It was a very easy, smooth process to pick up the car and also drop off.
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
Even though my flight was delayed the staff waited for me even after 10 pm
Read More >6.3 /10 Average
Reviewed: Friday, April 19, 2024
Brake was not good. It is dangerous.
The light was broken through driving.
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
Car was a bit old but good condition.
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
They upgraded my car. The car is good. Staff friendly. Everything ok
Read More >7.7 /10 Good
Reviewed: Friday, April 19, 2024
The car that I got had very small boot space.. Upon receiving, car windscreen was not clean, car had birds shit stain.. :(
Read More >Wong Chak Hin
Christchurch
10 /10 Excellent
Reviewed: Friday, April 19, 2024
unexpectedly nice car with reasonable price
Read More >2.7 /10 Poor
Reviewed: Friday, April 19, 2024
Car was in bad shape, seems like it could breakdown any moment, i believe the car was almost 10 years old. Exterior was covered with so many dings and dents it was a pain to look at.
requested the counter staff to change to other vehicles but he claims it is not possible even thou there were plenty other vehicles outside that looks much more decent and newer.
Counter staff mentioned that since i was covered under third party insurance company i shouldnt have to worry about them claiming against us, not sure if i am being charged yet as no information was made to me till date.
NEVER EVER RENT FROM THEM.
Read More >7.7 /10 Good
Reviewed: Friday, April 19, 2024
Pick up from the airport was ok. When we got back to the office we had to wait 20 minutes as only one staff member was there and another customer was being looked after - that meant the whole pick up process took almost 45 minute from arriving at the offices to leaving the offices.
The corolla we wanted and booked wasn't available so we were given an equivalent car we were told from the same class- however it was a 1400cc car not the 1800 cc car we booked- I dont believe they are the same class of car with a much smaller motor. We were offered a corolla but told had to wait 30 minutes - then after 30 minutes were told the corolla was not available as they only had a newer car and we needed to pay more to get it.
Read More >4.7 /10 Average
Reviewed: Friday, April 19, 2024
Will not ever be using easy rent again. So bizarre. Staff don't seem to be able to answer basic questions. Too much mucking round with pick up and a lack of flexibility when our flight was canceled unexpectedly. Staff were quite rude and difficult to understand.
Read More >7.3 /10 Good
Reviewed: Friday, April 19, 2024
I didn't get the car that I booked. I booked Toyota corolla and they gave Nissan Tiida.
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
They upgraded us to a bigger car for no extra cost. The car had a number of dints etc however it drove well, was comfortable and for the price was excellent value for money.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
No
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
After being offered a unsuitable standard of car the local office changed my original offer to a better Rav Four
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
The car was clean inside but outside was dirty, pressure washed that didn't clean very well. Car was function but old 5-6 years at a guess.
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
Excellent throughout. Great service, great car. All went very well. Would definitely use again.
Read More >NZfrequentflyer
Christchurch
8.7 /10 Very good
Reviewed: Friday, April 19, 2024
Happy with the price paid. Car had lots of scratches and dents - I had to take lots of photos to make sure that I wasn't going to be charged for anything post-hire. Service was a bit slow on pick up - staff were available but did not attend the counter to serve us.
Read More >5 /10 Average
Reviewed: Friday, April 19, 2024
Waited a long while for shuttle and also to get our car as the pick up location was not at the airport but off-site. We also had to make a local call to contact the company for a shuttle and that means overseas call charges for foreign visitors like ourselves. When we picked up the car and asked for the company to mark out all the scratches, they said it was our responsibility to take photos and accept the car, which already had scratches all over. They claimed that they already had a database of the car's scratches before handover (which they did not show us as they did not have it available then), and the onus was on us to do a comprehensive 100% check capturing pictures of all scratches (hard to do after a 14-hour flight!). When we returned the car after completing the rental, they claimed that we had caused some new surface scratches on the bumper even though I was not involved in any accident, and suddenly they made available a tablet showing the pictures of the pre-existing condition of the car before rental. We were made to pay an excess of $4000 before we were allowed to go catch our return flight, and the attitude of the counter staff was rude and terrible in the whole process, basically holding us back from leaving. Have shared the story with Easyrentcars on the pain points trying to claim back the partial excess from the so-called damage repair costs for the surface scratches which are just a few of the many across the car. Won't rent from these guys ever again and would recommend all NZ visitors to avoid renting from them. Unethical behaviour.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Great
Read More >6 /10 Average
Reviewed: Friday, April 19, 2024
It makes customer extremely uncomfortable when your staff conducted forensic check on the returning car for almost 15 min. It does not work that way in the car rent industry.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Great staff, super helpful and friendly.
Read More >5.7 /10 Average
Reviewed: Friday, April 19, 2024
RAV4 2012 rego: GLD171 and 240000 km on the clock, 23 days hire:
Squeaky and full of dents and scratches. Some cracks to the plastic panels, front bumper coming off. Initially we were assigned different car as the paperwork indicated different rego (ROV004) but ended with this gem. When calling them next day after discovering another issue with the body (crack in the plastic panels) and asked if they are sure that this was the car we meant to use, the lady I spoke to insisted that is the one - even when mentioned the massive millage. Car that was not worth much on the market due to its heavy usage was tagged with $4000 excess and $2000 was blocked on our credit card in pre-approved authorisation. Note: we had the same hire costs (not excess) in 2018 in Europe (Poland) in peak season (European summer) for hiring Skoda Octavia station wagon with just 600 km on the clock, for 34 days, with half of excess. Go figure!
We had a small crack in the windshield (popped up in the car wash) - happened on our watch so no disputes here. We were charged $2000 upon return and explained that once the replacement is done the difference would be returned to us. After 4 weeks of not hearing from them I have queried Easyrentcars how long shall I wait before raising alarm? A day latter got an answer from EZU that the cost of replacing of that windshield was $971 NZD (?!) where glass supply only was $550 NZD!!. One week latter (5 weeks in total) the difference finally has been reimbursed.
Soooo, to recap it all: old car with massive millage, full of dents, massive excess and inflated charges for damage, slow response or none ..., still have a bitter aftertaste when thinking EZU. Never again!
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Amazing service from booking through to collection and drop off.
Incredible price and will definitely be using in the future.
Read More >7 /10 Good
Reviewed: Friday, April 19, 2024
The process of renting car was fine. The only disappointment was the car was older and had 135,000+ KM’s AND the car was full of dents, scratches and damage, so didn’t look so nice on the outside. I had to take numerous photos of all the damage and bring staff member out to car to show him and confirm with him that I would not be blamed for any of this damage when I return the car. I was comforted knowing he had also took lots of pictures of the car a few hours before I arrived, so we both had proof of all the damage. No issues in returning the car when the staff completed their inspection - they did not try to accuse me of causing any of the damage.
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
We can pickup the car whenever there are an issue of my lost driving license, can be flexible for any issues, thank you EZU for understanding my condition.
Read More >3.7 /10 Poor
Reviewed: Friday, April 19, 2024
予約ではトヨタ「yaris」相当の車だと記載があったが、実際には傷だらけの「tiida」でした。傷の確認も1人でしてくれと言われた。ニュージーランドではそれが普通なのですか？日本では店員と客が一緒に傷の位置など丁寧に確認します。また、車の使い方など丁寧に日本のスタッフは教えてくれます。
オプションでナビを頼んでいたのに行ってみたら。「ナビは使用できない」と言われ、自分のスマートフォンのマップを使うことに。
また、空港に到着して到着の連絡に手間取りました。申し訳なかったですが、私は日本人で英語もあまり上手ではありません。それなのに迎えに来たスタッフは機嫌悪そうな態度。そのスタッフがその後の手続きをしてくれたが、全く丁寧さが感じられなかった。メガネをかけていたあの男性は本当に最悪です。日本人を侮辱しているのか？もし、私の知り合いでニュージーランドでレンタカーを借りようとしている人がいたら、EZUは絶対に利用してはいけないと伝えます。
私は怒っています。
Read More >8.3 /10 Very good
Reviewed: Friday, April 19, 2024
Lady at the counter was lovely! Car wasn't that comfortable, I knew it was a small car, but yaris is much more comfortable than vitz and you can feel the difference while driving
Read More >9 /10 Excellent
Reviewed: Friday, April 19, 2024
Didn’t get the specific car we ordered. Replacement vehicular had less space!
Read More >6.3 /10 Average
Reviewed: Friday, April 19, 2024
Long wait for pickup at airport. Then car was an older vehicle in poor condition.
Read More >10 /10 Excellent
Reviewed: Friday, April 19, 2024
Excellent all round
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
car was great
pick up was great
had to wait a while to do the paperwork as only 1 man doing all jobs
Read More >8.7 /10 Very good
Reviewed: Friday, April 19, 2024
Great staff. The car needed some small things fixed. It needs a wheel alignment as it does pull to the left, the lights are poor for night driving.
Read More >8 /10 Very good
Reviewed: Friday, April 19, 2024
Under staff at counter.
Read More >7.7 /10 Good
Reviewed: Friday, April 19, 2024
I called 7 times before someone answered to come and pick me up.
Read More >3 /10 Poor
Reviewed: Friday, April 19, 2024
Booked Suzuki swift but they gave me Nissan latio which is in poor condition, I don’t want to argue with them as I was getting late for my business meeting.
Read More >7.7 /10 Good
Reviewed: Friday, April 19, 2024
The staff were helpful but the car was garbage and dangerous and shouldn't be rented out
Read More >9.7 /10 Excellent
Reviewed: Friday, April 19, 2024
1. Spacious
2. Not a saving fuel Car but it is expected
3. Easy to manage
Read More >9.3 /10 Excellent
Reviewed: Friday, April 19, 2024
Everything went smoothly. A staff member picked us up at the airport to rental car location
Read More >
