Insurance charges was nearly twice the cost of car rental. Sun-pass option is bordering on fraud.

We waited at the airport for over an hour for the free shuttle, it never showed. Another car rental company was nice enough to give us a ride to the office. Once there, we discovered that there were very few rentals available and the customer service staff was not helpful. They demanded that we carry $300k in liability insurance and provide documentation of such. We did not have it so we were told we had to purchase their insurance, which raised the cost significantly. We decided not to rent with them because of their unethical business practices.

This was the WORST car rental I have ever experienced. There was no wiper fluid, the engine light would not go off, there was a terrible ticking sound from the steering column when you made turns, the air pressure light wouldn't go off, the car was dirty, the pick up experience was terrible, and the FORCED me to take the extra insurance, even though I already had insurance through state farm. NEVER AGAIN.

Canadians BEWARE they will not accept your proof of insurance and force you to get coverage with them. Also they will not accept that you use your own SUNPASS on their cars!!! I was renting a car for three weeks imagine the overcharge. Instead I cancelled my rental and lost my deposit.

Felt like I was cheated with the insurance. Didn't see anywhere where I had to drive my insurance. First time in 25 years I had to and then told my coverage was not enough. Will not ever use you again.

Will never use right cars again will tell anyone we know never to use. You gave me the worst rental experience I should have canceled over the price you declined my proof of insurance and scammed me into sunpass want refund of $128