Overall had a very pleasing experience .. vehicle absolutely met our requirement

Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever

We did not receive the car that we booked for which was the subaru forester. Instead we got a kia sportage which we could have easily booked for lesser price. Other than that, everything went without a hitch

Excellent customer service. Helped me when i needed to retimed my pick up.

There's no warning about fuel charge after return. Be aware of that. Fuel meter indicated full when I returned the car. Still, I got charged for 8 litre(AUD30) the day after.

a little busy at the time for pick up due to only 2 service at the time and some customers spend too much time and questions on it

absolutely easy to book a car on Easyrentcars.com. easy to compare the car you want to take

Station manager at Alexandria station was very kind, and tried to help us as much as he could.