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+81 3-4578-4029
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+54-2657459025
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+56-226665927
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+57-6017940262
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+60-392125422
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+52-7449800692
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+64-99508740
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+51-17009061
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+41-445514539
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1921957088
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1921957088
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Europcar, Melbourne Airport Car Rental

Europcar 3000+ ratings, 42 reviews

Melbourne, Victoria, Australia

9.0 / 10 Excellent

Best Price Car Rentals at Melbourne Airport(MEL)

Last updated on: March 26, 2024

Europcar - Melbourne Airport Information, Car Rental Instructions & Policies

Store Location

TERMINAL BUILDINGS

Telephone

+61 (0) 3 92416800

Pickup from Branch or Car Park & After Hours Pickup

The Europcar - Melbourne Airport car rental location is in terminal

You can walk to the counter of Europcar - Melbourne Airport car rental.

the main europcar office is located across the road from terminal 3 under the parkroyal hotel. for privilege customers, you can go straight to the parking lot where there is a booth under the parkroyal hotel.

Return to the Store, Car Park or Key Box & After Hours Return

As you drive to the airport, observe the overhead signs. after you cross the centre road traffic lights, stay in the right hand lane and follow the black & white overhead sign that says “car rental returns”. the after hours key drop is located at the office next to the door on the parking lot side.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
06:00 -23:59
06:00 -23:59
06:00 -23:59
06:00 -23:59
06:00 -23:59
06:00 -23:59
06:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Young Driver Fee applies at 18 - 25 years old with charge of AUD 15 - 38.2733104 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driving licence with you.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Toddler car seat rental
Toddler car seat rental
Recommended for children weighing 40-100 lbs /18-45kg (approx. 4 - 11 years)
AUD 13.32/day
capped at AUD 93.25
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 20.72/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
AUD 11/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
To be confirmed
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
AUD 10/week
Tire chains rental
Tire chains rental
Prices and inventory depend on local stores.
AUD 15/day

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
North Stradbroke Island, South Stradbroke Island, Bruny Island, Phillip Island, Kangaroo Island
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island The only vehicles permitted to travel on unsealed roads are the following FFAR, KPGE, SFDR, PFAR, FFAM, SFBR, SFBD(SUV modles and PICKUP modles)and then ONLY if Unsealed Road Cover has been purchased. An unsealed road refers to a constructed or formed road that is not sealed with a hard material, such as tar, bitumen or concrete.

Must-not:

Taking rental cars to following islands is not allowed:
Magnetic Island, Rottnest Island, Mornington Island, Churchill Island, Fraser Island, Tasmania
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Melbourne Airport

4.7 mi from Essendon Airport

12 mi from Melbourne City Heliport

Railway Stations

11.4 mi from Flagstaff Train Station

11.6 mi from Southern Cross Station

12 mi from Parliament Train Station

Hotels

0.1 mi from PARKROYAL Melbourne Airport

0.2 mi from Holiday Inn Melbourne Airport

0.3 mi from ibis budget Melbourne Airport

Other Landmarks

12.1 mi from Federation Square

FIND ME A CHEAP RENTAL
Map view of Europcar Store Location
coordinates: -37.6705 144.849

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 9.0 / 10 Excellent

  • Vehicle condition: 9.2
  • Vehicle cleanliness: 9.5
  • Spaciousness: 9.2
  • Counter staff: 8.5
  • Pick-up location: 9.0
  • Drop-off location: 8.7
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • L.CHEW

    Melbourne

    8 /10 Very good

    Reviewed: Friday, March 29, 2024

    Like: The staff at pick up is friendly but staff at drop off is not friendly.
    Dislike: I was told that cash is accepted at drop off counter, but then when I wanted to make cash payment over drop off counter, the staff told me only credit card is accepted.
    Read More >
  • G.Anand

    Melbourne

    9.4 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Like: Vehicle was in good condition ..
    Read More >
  • anonymous

    Melbourne

    8.2 /10 Very good

    Reviewed: Friday, March 29, 2024

    Like: Had originally rented a cabriolet, but weather had deteriorated. Staff was brilliant in getting me a replacement vehicle that surpassed my expectations (BMW 530i).
    Dislike: Were kept waiting for a while because staff was discussing an issue with a previous rental among themselves.
    Read More >
  • B.Kumar Betala

    Melbourne

    9.8 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Like: DRIVING ON INTERNATIONAL ROADS
    Dislike: HARDLY SOMETHING
    Read More >
  • J.Nathasia

    Melbourne

    9.2 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Like: I like the car’s condition, and how it was so easy to find the location of the car service
    Dislike: Finding the drop off location was a bit of a hassle. We ended up dropping the car at another Eurpcar’s location, however within the same area
    Read More >
  • HB

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Paying for additional driver was not expected
    Read More >
  • Anonymous

    Melbourne

    8.3 /10 Very good

    Reviewed: Friday, March 29, 2024

    Station manager at Alexandria station was very kind, and tried to help us as much as he could.
    Read More >
  • Jimmy

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    a little busy at the time for pick up due to only 2 service at the time and some customers spend too much time and questions on it
    Read More >
  • Sandra

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.
    Read More >
  • T.N

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Good as always. Clean and reliable and flexible service.
    Read More >
  • NZ Traveler

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Rented the car from Melbourne airport. Even though it was close to mid night both the staff members at the main counter were very helpful. They were quick in providing the rental cars. Got KIA CERATO in a clean condition. Also requested for a baby seat which the staff already arranged for in-advance. Document check and other formalities were quickly completed. During return the staff was available at the Drop-off zone. They confirmed the full fuel indicator and also took a photo as confirmation. Gave enough time to take out stuff from the car. Overall it was a very nice experience, unlike to few reviews which i read previously. Great going guys, will rent again from Europcar when needed.
    Read More >
  • Muhammad

    Melbourne

    9.3 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Excellent. Counter staff for my pickup was helpful and easy to work with, no upsell of insurance.
    Read More >
  • S.Jackson

    Melbourne

    8.3 /10 Very good

    Reviewed: Friday, March 29, 2024

    All good.
    Read More >
  • Stevo Perth

    Melbourne

    8.3 /10 Very good

    Reviewed: Friday, March 29, 2024

    Excellent car and good rate. REALLY ANNOYED at being billed over $20 for providing the drivers licence of my wife and not being told we would be CHARGED FOR A SECOND DRIVER BEING REGISTERED - even if she didn't drive the car. This was DECEPTIVE practice.
    Read More >
  • S.Banfield

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Friendly staff, car in great condition. Way to many entries on the keyboard for the service agent to finalise the paperwork.
    Read More >
  • Anonymous

    Melbourne

    8 /10 Very good

    Reviewed: Friday, March 29, 2024

    There's no warning about fuel charge after return. Be aware of that. Fuel meter indicated full when I returned the car. Still, I got charged for 8 litre(AUD30) the day after.
    Read More >
  • Julie

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Great car, but they charged us for 6 litres of fuel just after we filled it where it clicked of twice at the pump. An issue to still be resolved with Europecar.
    Read More >
  • G.Conomos

    Melbourne

    8 /10 Very good

    Reviewed: Friday, March 29, 2024

    Just another big company with scant regard for customers.
    Read More >
  • M.H.

    Melbourne

    9 /10 Excellent

    Reviewed: Friday, March 29, 2024

    スバル フォレスターまたは同等の車と言うことで、フォレスターでは無かったが、良い車だった。 カーナビゲーションが慣れなくて、使いづらかった(日本でも新しい車では同じことだが)。
    Read More >
  • F.Ferro del Valle

    Melbourne

    6.7 /10 Average

    Reviewed: Friday, March 29, 2024

    Car unusually old.
    Read More >
  • A.White

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    car was great
    Read More >
  • Y.LIM

    Melbourne

    7 /10 Good

    Reviewed: Friday, March 29, 2024

    Unclear on how to drop off the car.
    Read More >
  • N.O'Hagan

    Melbourne

    8.7 /10 Very good

    Reviewed: Friday, March 29, 2024

    Car was too big for one person also the brand of car was very thirsty in relation petrol and not very eco friendly
    Read More >
  • P.Tunley

    Melbourne

    5 /10 Average

    Reviewed: Friday, March 29, 2024

    The pick up process was disgusting. 45 minutes in line after having booked is a disgrace and meant we had to cancel booked activities in Melbourne City. Why I had to stand in line while people who had not booked ummed and ahhed over choices or had to have every said twice due to language barriers is beyond me. Why I had to write on scrap pieces of paper which were then scanned or give details that I had entered under my booking was also staggering. My past rental experiences at all other large airports in Australia have taken 10 to 15 minutes. It was unbelievable. I happened to see the manager in the car park and asked her how this could be, she suggested I join the loyalty programme, nothing about how they can sort the issue inside that was going on. When I suggested having a separate desk for people who had not booked she said this had been tried and did not work as they got served faster thasn those who had booked in the end. How the hell does that happen. There were 5 staff working, if you make just 1 line for those who have not booked then it must become faster for the people who have booked with four people serving them. If there is no one in the non-booked line then that person can also serve a booked person. Where is the reward for booking ahead. This was a monumental clusterfuck that affected the whole day for a group of visitors who had one day to spend in Melbourne. One of the group had to cancel seeing his sister for lunch who he had not seen in 5 years as we had other booked activities to get to. I would not be writing this if this was the way it is in Australia but past experience means I know it isn't and something was wrong with this company office. Further we did not get a Nissan X Trail as requested, we have had the X Trail twice before, and I am aware how that is never guaranteed the Subaru Forrester was nothing on the X Trail. A real disappointment and will not be using Europcar again.
    Read More >
  • A.Abdul Razak

    Melbourne

    9.3 /10 Excellent

    Reviewed: Friday, March 29, 2024

    We did not receive the car that we booked for which was the subaru forester. Instead we got a kia sportage which we could have easily booked for lesser price. Other than that, everything went without a hitch
    Read More >
  • R.Nat su ki

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    very nice
    Read More >
  • Anonymous

    Melbourne

    9 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Europcar has different car classes as advertised on easyrentcar. I booked a RAV4 but Europcar would not give me one for the price. They would only give me a Mitsubishi ASX. Had to pay 2x the advertised price for the correct size and class vehicle. Not happy at all. Get this fixed.
    Read More >
  • Cheng Li

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Service fast and nicely. The car is in a good condition.
    Read More >
  • Shaemaree86

    Melbourne

    7.7 /10 Good

    Reviewed: Friday, March 29, 2024

    Ended up in a different car. I have always used my debit card as I do not own a credit card but was told at pick up that is not allowed with this booking as I hired a premium car. This information should have been passed on at time of booking. I then ended up with A choice of 2 cars since everything else was booked out. A camry or Renault, I asked what was a Renault and was told its a nice sedan. I paid for that and was given a Renault koleos, a big SUV not a sedan.
    Read More >
  • O.Smith

    Melbourne

    9 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Got a better can than I booked which was great. Will use europcar again because of this
    Read More >
  • X.Li

    Melbourne

    9 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Not exactly provided me toyota Rav4 but a Hyunda one instead - this is a little bit dissapointing Also they charged 100$ deposit but not yet returned.
    Read More >
  • Lee

    Melbourne

    9.3 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Good
    Read More >
  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    All good as always!
    Read More >
  • Anonymous

    Melbourne

    8.3 /10 Very good

    Reviewed: Friday, March 29, 2024

    Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.
    Read More >
  • V.Trask-Hall

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Excellent swift service
    Read More >
  • U.IBEh

    Melbourne

    9 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
    Read More >
  • Anonymous

    Melbourne

    9.3 /10 Excellent

    Reviewed: Friday, March 29, 2024

    the counter staff was helpful. the process was smooth. car was clean
    Read More >
  • L.R Zhang

    Melbourne

    9.3 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her.
    Read More >
  • Ajinkya Kharde

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    Onboarding and Guidance was on point - they had made sure that I understood the rules before handover. The car was fresh and clean as I was given the keys for a brand new car which had only driven 17 kms.
    Read More >
  • C.Dunn

    Melbourne

    8.7 /10 Very good

    Reviewed: Friday, March 29, 2024

    Horrible Chery vehicle. Worst car ever hired.
    Read More >
  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :).
    Read More >
  • P.Shi

    Melbourne

    10 /10 Excellent

    Reviewed: Friday, March 29, 2024

    We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms! When returning the vehicle, again, customer service was excellent and it was totally hassle free. We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!
    Read More >
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