8 /10 Very good
Reviewed: Friday, March 29, 2024
Like: The staff at pick up is friendly but staff at drop off is not friendly.
Dislike: I was told that cash is accepted at drop off counter, but then when I wanted to make cash payment over drop off counter, the staff told me only credit card is accepted.
Read More > 9.4 /10 Excellent
Reviewed: Friday, March 29, 2024
Like: Vehicle was in good condition ..
Read More > 8.2 /10 Very good
Reviewed: Friday, March 29, 2024
Like: Had originally rented a cabriolet, but weather had deteriorated. Staff was brilliant in getting me a replacement vehicle that surpassed my expectations (BMW 530i).
Dislike: Were kept waiting for a while because staff was discussing an issue with a previous rental among themselves.
Read More > 9.8 /10 Excellent
Reviewed: Friday, March 29, 2024
Like: DRIVING ON INTERNATIONAL ROADS
Dislike: HARDLY SOMETHING
Read More > 9.2 /10 Excellent
Reviewed: Friday, March 29, 2024
Like: I like the car’s condition, and how it was so easy to find the location of the car service
Dislike: Finding the drop off location was a bit of a hassle. We ended up dropping the car at another Eurpcar’s location, however within the same area
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
Paying for additional driver was not expected
Read More > 8.3 /10 Very good
Reviewed: Friday, March 29, 2024
Station manager at Alexandria station was very kind, and tried to help us as much as he could.
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
a little busy at the time for pick up due to only 2 service at the time and some customers spend too much time and questions on it
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car.
I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge.
I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
Good as always. Clean and reliable and flexible service.
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
Rented the car from Melbourne airport. Even though it was close to mid night both the staff members at the main counter were very helpful. They were quick in providing the rental cars. Got KIA CERATO in a clean condition. Also requested for a baby seat which the staff already arranged for in-advance. Document check and other formalities were quickly completed.
During return the staff was available at the Drop-off zone. They confirmed the full fuel indicator and also took a photo as confirmation. Gave enough time to take out stuff from the car. Overall it was a very nice experience, unlike to few reviews which i read previously. Great going guys, will rent again from Europcar when needed.
Read More > 9.3 /10 Excellent
Reviewed: Friday, March 29, 2024
Excellent. Counter staff for my pickup was helpful and easy to work with, no upsell of insurance.
Read More > 8.3 /10 Very good
Reviewed: Friday, March 29, 2024
All good.
Read More > 8.3 /10 Very good
Reviewed: Friday, March 29, 2024
Excellent car and good rate.
REALLY ANNOYED at being billed over $20 for providing the drivers licence of my wife and not being told we would be CHARGED FOR A SECOND DRIVER BEING REGISTERED - even if she didn't drive the car.
This was DECEPTIVE practice.
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
Friendly staff, car in great condition. Way to many entries on the keyboard for the service agent to finalise the paperwork.
Read More > 8 /10 Very good
Reviewed: Friday, March 29, 2024
There's no warning about fuel charge after return. Be aware of that. Fuel meter indicated full when I returned the car. Still, I got charged for 8 litre(AUD30) the day after.
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
Great car, but they charged us for 6 litres of fuel just after we filled it where it clicked of twice at the pump. An issue to still be resolved with Europecar.
Read More > 8 /10 Very good
Reviewed: Friday, March 29, 2024
Just another big company with scant regard for customers.
Read More > 9 /10 Excellent
Reviewed: Friday, March 29, 2024
スバル フォレスターまたは同等の車と言うことで、フォレスターでは無かったが、良い車だった。
カーナビゲーションが慣れなくて、使いづらかった(日本でも新しい車では同じことだが)。
Read More > F.Ferro del Valle
Melbourne
6.7 /10 Average
Reviewed: Friday, March 29, 2024
Car unusually old.
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
car was great
Read More > 7 /10 Good
Reviewed: Friday, March 29, 2024
Unclear on how to drop off the car.
Read More > 8.7 /10 Very good
Reviewed: Friday, March 29, 2024
Car was too big for one person also the brand of car was very thirsty in relation petrol and not very eco friendly
Read More > 5 /10 Average
Reviewed: Friday, March 29, 2024
The pick up process was disgusting. 45 minutes in line after having booked is a disgrace and meant we had to cancel booked activities in Melbourne City. Why I had to stand in line while people who had not booked ummed and ahhed over choices or had to have every said twice due to language barriers is beyond me. Why I had to write on scrap pieces of paper which were then scanned or give details that I had entered under my booking was also staggering. My past rental experiences at all other large airports in Australia have taken 10 to 15 minutes. It was unbelievable. I happened to see the manager in the car park and asked her how this could be, she suggested I join the loyalty programme, nothing about how they can sort the issue inside that was going on. When I suggested having a separate desk for people who had not booked she said this had been tried and did not work as they got served faster thasn those who had booked in the end. How the hell does that happen. There were 5 staff working, if you make just 1 line for those who have not booked then it must become faster for the people who have booked with four people serving them. If there is no one in the non-booked line then that person can also serve a booked person. Where is the reward for booking ahead. This was a monumental clusterfuck that affected the whole day for a group of visitors who had one day to spend in Melbourne. One of the group had to cancel seeing his sister for lunch who he had not seen in 5 years as we had other booked activities to get to. I would not be writing this if this was the way it is in Australia but past experience means I know it isn't and something was wrong with this company office.
Further we did not get a Nissan X Trail as requested, we have had the X Trail twice before, and I am aware how that is never guaranteed the Subaru Forrester was nothing on the X Trail.
A real disappointment and will not be using Europcar again.
Read More > 9.3 /10 Excellent
Reviewed: Friday, March 29, 2024
We did not receive the car that we booked for which was the subaru forester. Instead we got a kia sportage which we could have easily booked for lesser price. Other than that, everything went without a hitch
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
very nice
Read More > 9 /10 Excellent
Reviewed: Friday, March 29, 2024
Europcar has different car classes as advertised on easyrentcar.
I booked a RAV4 but Europcar would not give me one for the price. They would only give me a Mitsubishi ASX.
Had to pay 2x the advertised price for the correct size and class vehicle.
Not happy at all.
Get this fixed.
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
Service fast and nicely. The car is in a good condition.
Read More > 7.7 /10 Good
Reviewed: Friday, March 29, 2024
Ended up in a different car. I have always used my debit card as I do not own a credit card but was told at pick up that is not allowed with this booking as I hired a premium car. This information should have been passed on at time of booking. I then ended up with A choice of 2 cars since everything else was booked out. A camry or Renault, I asked what was a Renault and was told its a nice sedan. I paid for that and was given a Renault koleos, a big SUV not a sedan.
Read More > 9 /10 Excellent
Reviewed: Friday, March 29, 2024
Got a better can than I booked which was great. Will use europcar again because of this
Read More > 9 /10 Excellent
Reviewed: Friday, March 29, 2024
Not exactly provided me toyota Rav4 but a Hyunda one instead - this is a little bit dissapointing
Also they charged 100$ deposit but not yet returned.
Read More > 9.3 /10 Excellent
Reviewed: Friday, March 29, 2024
Good
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
All good as always!
Read More > 8.3 /10 Very good
Reviewed: Friday, March 29, 2024
Excess human involvement. The process could be significantly more electronic or simplified.
They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
Excellent swift service
Read More > 9 /10 Excellent
Reviewed: Friday, March 29, 2024
Poor communication to customer
I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”.
There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’
I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me
I rate this the worst travel ever
Read More > 9.3 /10 Excellent
Reviewed: Friday, March 29, 2024
the counter staff was helpful. the process was smooth. car was clean
Read More > 9.3 /10 Excellent
Reviewed: Friday, March 29, 2024
Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her.
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
Onboarding and Guidance was on point - they had made sure that I understood the rules before handover.
The car was fresh and clean as I was given the keys for a brand new car which had only driven 17 kms.
Read More > 8.7 /10 Very good
Reviewed: Friday, March 29, 2024
Horrible Chery vehicle. Worst car ever hired.
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :).
Read More > 10 /10 Excellent
Reviewed: Friday, March 29, 2024
We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms!
When returning the vehicle, again, customer service was excellent and it was totally hassle free.
We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!
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