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Live chat Email us Service Code: 6760923128
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FUSTRATION

Reviewed: Mon, Feb 18, 2019
About Advantage: 8.7 /10
i picked up my car and on way away from airport noticed that the car had just over a 1/4 tank of fuel. i called 800 number and was told to take a picture of gas gauge and send in. I did, customer service gave me a claim #117383 and said someone would call me between 24-48 hrs., if not call them back. No call, i called back and they told me to address it at a/p when I returned the car. I explained my situation and gave claim number to person at counter upon return. She said she would take care of it. Upon returning home, i checked my e-mail and I was billed full amount with no mention of my claim. To sum up my attempts to resolve the situation "It was a nightmare". Multiple phone calls over several hours, I had to resend my picture of gas gauge, The CS person had to review the claim, consult with her supervisor, etc. The "verdict"--Advantage could not refund me the money because I went through a third party(EasyRentCars)Advantage offered me a 20%discount on my next rental--worthless I am retired and not going need a rental car in next year. Ironic, I was telling my seat mate on way to airport about my issue--He said he quit renting from Advantage./
Full Size | Toyota Camry or similar

Relevant Reviews on Advantage Phoenix International Airport

k.bird

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Full Size | Toyota Camry or similar
Reviewed: Tue, Nov 19, 2019
“Very satisfied”
About Advantage: 9.7 /10
The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.
About QEEQ: 10.0 /10
Easyrentcars was good. We didn’t hear of any price drops.

L.Carbone

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Compact | Nissan Versa Note 2 Doors or similar
Reviewed: Thu, Sep 26, 2019
About Advantage: 9.0 /10
The drop off person at the airport was very nice and gave great customer service.
About QEEQ: 9.0 /10

Esther

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Intermediate | Kia Forte 2 Doors or similar
Reviewed: Wed, Jun 12, 2019
“I would avoid renting from Advantage in the future.”
About Advantage: 6.3 /10
Even though we arrived late at night, and there were not many customers there, we had to wait in line and then at the desk for over an hour. The service was extremely slow, and not explanation was ever given for why it took so long. I would hate think what the experience would have been if it had been crowded. Also, we were surprised -- not in a good way -- that we were given a diesel car. Diesel is more expensive and not available at every gas station. This should be noted as a possibility in the rental process, just like manual transmission or any other unusual feature.
About QEEQ: 8.0 /10

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Sun, Mar 10, 2019
“The pickup directions were more complicated than the actual process.”
About Advantage: 7.7 /10
The clerks at pickup were not very clear about self-checkin. Fortunately, the lady at the gate took care of details missed by the checkout people.
About QEEQ: 7.0 /10

S.Green

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Tue, Mar 5, 2019
“I won't rent from them again”
About Advantage: 6.7 /10
The car I received had poor brakes. They were squeaking loudly, and I felt unsafe. When I called to ask about service record on the car to find out when the last time the brakes had been serviced, they couldn't tell me. Very frustrating. I also asked to get a replacement car, and they told me to return to the airport the next day, but they could not guarantee me another car. Also quite frustrating. As it turned out, I did go to the airport and they were able to give me another car, but I lost several hours of an already brief vacation.

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