Woman with red hair at front desk is a liability to your company

The car was not a best condition but great customer service!

This company is HORRIBLE! Don’t ever rent from this company EVER! The pick up location is a bus ride and then another bus ride to the place (we took a cab there and Lyft back to airport). The car was in terrible shape, dents everywhere, window had been broken into previously and was rusted. The inside of the car was so dirty and disgusting. The customer service was terrible as they made me pay $60 extra for more insurance even though I had my own. They told me I didn’t have enough for Florida, which is BS since I’ve rented cars many times on FLA before. Don’t be fooled by the low price, go anywhere else but here.

Hire better employees, they were so rude and mean.

First, you have to find where to wait for the shuttle. It’s not obvious, and calling Easirent just took me through a phone tree and then no one ever answered-rang forever. Tried twice. Then you ride to the pickup spot with a somewhat surly driver, about 10 minutes. Then you wait in a very long line, with only 1 customer service agent, who is snippy and telling everyone they have to have proof of EVERY DETAIL of their personal auto insurance. Your card isn’t enough- need to show comprehensive, collision, and liability in detail, or they won’t rent to you. THEN you wait 15 minutes for a teenager to retrieve your car. And then you can go on your way. Car was nice and clean, at least.

The car was good -- it had some dings but we didn't mind. It had about 35,000 miles on it. The inside was very clean and it drove great. The only thing that slowed us down is the actual airport's set up. There's no way except for at one terminal to just walk out to the rentals, and we had to wait a long time for an airport bus to bring us out to the car rentals area. Then, it's a second shuttle that EasyRentCars supplies out to their off-site location (they were on the ball, and it didn't take long to get there -- again, it took forever to get onto the airport shuttle). Once at their location, the staff were friendly and got us in our car and going quickly.