Charged €120 for 2, old and dirty, car seats. Snow chain rental more that cost to buy!

Europecar offered me a SERES3 EV. I asked them for another car such as Peugeot, Renault, Citroën, etc, but they said they have only Chinese EV cars or Tesla for extra 100 €. I didn't accept Tesla, and take Seres3. During my drive on the first day, the car had problem with electric system. I went to the Europcar Agency in Montpelier Airport. At the beginning they refused to change the car. I called Europcar Help Center and QEEQ help center but didn't contact to anybody. I resist to change the car and they accept to change the car with MG4. This EV car was OK and I completed my travel without another problems.

Booking platform is working very well but help center is not.

Great front desk staff

Excellent Web site

Location d'une véhicule totalement neuve (seulement 6 kms au compteur), exceptionnel, et fonctionnant au SuperEthanol, exceptionnel également. Véhicule spacieux et agréable à conduire en ville, sur route et sur autoroute. Satisfaction totale, je remercie le personnel de l'agence Europcar de Besançon, compétent, sympathique et attentif.

Tout était très bien, l'homme qui nous a accueillit était très gentil. Réception rapide, la voiture nickel, je recommande

Very slow to reimburse the deposit. The deposit should be refunded immediately on return acceptance of vehicle. Shouldn’t have to wait 4-5 days.