Beware of Europcar trying to charge for damage that is already there - take photos of the whole car.

John

Germany

Reviewed: Tue, Feb 26, 2019

About Europcar: 6.3 /10

Pick up of car in a dark car park - hard to see any damage. There was damage on the wheel trims, which I took a photo of. The drop off location was very well lit, and the Europcar team said the wheel damage was caused by us. Fortunately I was able to show the photo evidence of the damage being there on pick up, but thought that the whole process was corrupt by Europcar. With the dark car park for pick up so we can't easily see damage when we pick up, but very well lit to help them in the drop off car park. Probably will not use Europcar again in the future - for this dirty con trick they tried.

About QEEQ: 8.0 /10

Compact | Volkswagen Golf Estate or similar

1 days rental

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Georgia Stuart

Germany

1 days rental

Reviewed: Wed, Sep 24, 2025

About Europcar: 10.0 /10

Very good.

About QEEQ: 10.0 /10

Meroy Longman

Germany

1 days rental

Reviewed: Wed, Sep 24, 2025

About Europcar: 10.0 /10

Satisfied

About QEEQ: 10.0 /10

Elva Nathaniei

Germany

1 days rental

Reviewed: Thu, Sep 19, 2024

About Europcar: 10.0 /10

Satisfied

About QEEQ: 10.0 /10

Deirdre Bartlett

Germany

1 days rental

Reviewed: Mon, Jul 29, 2024

About Europcar: 10.0 /10

We had booked a Mercedes E-Class, but were informed at pickup that only an Audi A5 was available. With five of us, it felt a bit small. We wanted to exchange it for another model but were told no other cars were available. On the bright side, the car was new and very clean.

About QEEQ: 10.0 /10

SAUD

Germany

15-day rental

Compact | Opel Crossland or similar

Reviewed: Tue, Aug 9, 2022

“Great experience. Will definitely book again if I find a great deal as usual.”

About Europcar: 9.0 /10

They tried to sell me their full protection after refusing two cars with dents and scratches. One should be more careful when collecting the vehicle and should do a full check-up before getting in trouble when returning the vehicle. When staff would try to warn you if you do not take their full protection insurance while the other staff would try to blame you on scratches you did not make when returning the vehicle. Just be cautious and smart when dealing with both kinds of staff.

About QEEQ: 10.0 /10

Thanks QEEQ. I was suspicious at the beginning when booking a vehicle with that rate but it turned to be the best experience I have ever had thanks to your service.

Beware of Europcar trying to charge for damage that is already there - take photos of the whole car.

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