We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.
“Great experience. Will definitely book again if I find a great deal as usual.”
About Europcar:9.0/10
They tried to sell me their full protection after refusing two cars with dents and scratches. One should be more careful when collecting the vehicle and should do a full check-up before getting in trouble when returning the vehicle. When staff would try to warn you if you do not take their full protection insurance while the other staff would try to blame you on scratches you did not make when returning the vehicle. Just be cautious and smart when dealing with both kinds of staff.
About QEEQ:10.0/10
Thanks QEEQ. I was suspicious at the beginning when booking a vehicle with that rate but it turned to be the best experience I have ever had thanks to your service.
The staff were great and very helpful - spoke excellent English. Car was a Passat rather than a Skoda Superb - as Booked - they don't stock Skoda. Although I know the Skoda is bigger, the Passat worked out alright. The pick up and drop off were easy and staff were very helpful.
About QEEQ:9.0/10
Easy to book and great communication/updates up to the visit. Have used Easyrentcars before and will use again. Good value for money - better than going direct.
Checking with you now but hertz
Did not hold the cars booked when our flight was delayed by 6 hours and we had to rebook with them through you
Don’t understand why not given we paid and were arriving charged more and are trying to charge 75 euro for not bringing the car back 100% full when it was over 90% full and cost to top up would be c 10 euro
About QEEQ:7.0/10
Initially good but follow up was difficult after hertz let us down
Took 3/5 hours to rebook which was stressful
Counter staff at Munich Airport was a bit slow with 3 staff members working and a queue over 60 minutes. It was incredibly difficult to find the counter due to location and lack of visible sign.
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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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