Final bill was almost double.

Car rental price exceeded amount on reservation amount in several areas. Will take up w ccard company but prefer to get it reserved w you. Pls contact me.

My voucher was for $142.65. I declined all extra insurance, gas, etc. When I was handed my bill, it came to $187.79. This is because Value adds, without asking permission, a fee for "RSA" of $3.99 per day. "RSA" apparently is "road side assistance." I immediately told the desk person I did not approve that. She said it was too late to remove this unapproved charge, and I should call their office. This is the second time they have done this to me. This is outright theft. Also, I was told when I returned the car that I would be emailed my final bill, and I wasn't.

the car was old and hardly had any fuel.Person at pick up counter was nice to replace for a better vehicle

First we had to wait for the shuttle to take us to the Value desk in side hotel near the airport. There was 2 ladies on the counter. First lady was helping another customer and the second lady was doing paperwork and she told me to wait for her colleague. I had to wait more than 30 mins till she finished with the customer. After that she told me that we will not fit in the Compact car and we need to pay for the upgrade. I told her that we booked intermediate car but she insists that the booking is showing compact car so I had to open the roaming to show her the email confirmation on my phone is for Toyota Corolla. After that she was trying hard to rent me the device for the tolls as I understand from her that most of the highways are using this device. I trusted her and rent it for $9 per day for a week. When she did hold on my credit card I have found it’s more than we agreed but she told me that the extra is for roads fees. I have paid double the amount that was showing in your website. After I picked the car and left the hotel I discovered that there is no tolls device on the front windshield so I had to call her back and she told they forgot to put in the car. In the following day I have realized that there no a lot of tolls so I spoke with a guy in the same location to return the device and to charge me for 1 day only but he refused and told me that I had to pay for the all week. At the end I have paid more than I was expecting.

Not only have I never had a worse car rental experience because of some man named Arius who was working at the counter when I picked up the car; I've never had a worse experience with a business anywhere. Period. This person should not be working there. Or anywhere for that matter. He needs to be fired immediately.