ESSENCE CAR RENTAL REVIEWS

The counter staff when we picked up the car was very friendly, but a bit slow. When we got our car I said it smelled funny, they said it was a car spray. The smell turned to a smokey smell after the spray wore off. Thankfully we didn't drive long distances, but the small was bad. During pick up it was not mentioned that return shuttles only occur every half hour, whereas pick up was anytime upon request. This would have been good to know.`

Upon arrival, the rental company 'essence' was nowhere to be found—it turned out to be HDY Everyday. After searching for quite a while, the instructions on QEEQ were unclear. Getting in and out of the terminal required passing through security checks. The promised pre-authorization was changed to an actual payment, and the rental contract was in Turkish, leaving me with no choice but to sign it. Getting the car involved going to a large parking lot across the street at another rental company, which was not easy. The car itself was in very good condition.

Yes, i'm really not pleasant with the car, not only was not what we chose as well as the windshield wiping nothing having greatly delayed our travel times. we should be reimbursed for some amount of what we payed as it was very unfair and even dangerous what happened. and to finish, there was a light on the board that the guy told us that would desperate, but that did happened.

Car rental price exceeded amount on reservation amount in several areas. Will take up w ccard company but prefer to get it reserved w you. Pls contact me.

Was great staff and fast service and very helpful place

The value car rental charge more money dor tax was 3.99 daily in adicción already pay.

i chose a car and price and de value rental charge more money

Not enough staff working there. Had to wait for a long time to get our car. Staff tried to scare us with issues concerning insurance even though we assured them that we had adequate coverage. Car was new and in great condition. No complaints about the car.

I was charged an extra fee when picking up the vehicle. I asked about the vehicle I had originally reserved and he said that it also said "or similar" and said that was the only vehicle available. The vehicle must have just came in, seats were stained (was not cleaned) and had visible damages. If it was not 7pm, I would have asked for my money back and found other transportation.

the car was old and hardly had any fuel.Person at pick up counter was nice to replace for a better vehicle

Smooth communication, supports both UnionPay and VISA dual currency cards

The staff at the counter was helpful, but tried her very hard to sell us the insurance and EZPass. We have comprehensive coverage from our insurance so we didn't need one from this company. However, she lied as to tell as that there are many tolls to pass (even just going to Disney), and if we miss a toll the ticket is very expensive. Of course, this made us think twice and purchased $8.99 per day for the EZ Pass (for 9 days that we were there). Lo and behold, the only toll we passed is coming from the airport and going back to the airport. So for 7 days we were paying for an unused EZPass. The van (Dodge Caravan) is very spacious and clean. It is fast and quiet. No issues there.

Booking was fast, price drop was helpful.

no counter at the airport. we had to call agency to be picked up. once picked up they drove us to a gas station nearby and handed over the car. return was at the same gas station. correct process

smooth, no hidden charges

Great rental!

Easy to use

My voucher was for $142.65. I declined all extra insurance, gas, etc. When I was handed my bill, it came to $187.79. This is because Value adds, without asking permission, a fee for "RSA" of $3.99 per day. "RSA" apparently is "road side assistance." I immediately told the desk person I did not approve that. She said it was too late to remove this unapproved charge, and I should call their office. This is the second time they have done this to me. This is outright theft. Also, I was told when I returned the car that I would be emailed my final bill, and I wasn't.

Not bad, it is part of Everyday, a red-branded company.

Very good.

Pickup was a little confusing as rental company does not have an office located at the airport, however we were picked up and taken to car promptly. Car presented was clean (an older model but in pristine condition). Drop off was very simple, we just had to take car where we picked it up and the agency came and collected it. Highly recommended

this is 2nd time using Qeeq, and I must say it's great. Pricing simple, usage of the app simple. Havent spoken to customer service and I hope I wont have to.

Overall the rental company’s service attitude was pretty good. They did charge an extra cleaning fee, but everything else was fine.