The pickup directions were more complicated than the actual process.

Even though we arrived late at night, and there were not many customers there, we had to wait in line and then at the desk for over an hour. The service was extremely slow, and not explanation was ever given for why it took so long. I would hate think what the experience would have been if it had been crowded. Also, we were surprised -- not in a good way -- that we were given a diesel car. Diesel is more expensive and not available at every gas station. This should be noted as a possibility in the rental process, just like manual transmission or any other unusual feature.

Had to go back and revise my contract for I had requested no insurance coverage but it was included in my final contract. Same for roadside assistance. Misunderstood the counter agent on what was being offered. Had to contact them and have it dropped for I did not want this service once I had signed for the rental.

Advantage in Phoenix was the worst rental car company I ever had to deal with. When I arrived at the rental car center, Advantage did not have any rental cars available. Also, at 20 other groups of people were waiting in line at 12 midnite for a rental car with no cars available to rent. I had to rent a car from Dollar rental cars for $114 for 24 hr. rental period. I had to go back to Advantage the next day. They only had diesel cars available which costed me more than $50 in gas as compared to a gas car for the 19 day rental period. The worst rental car experience I ever had.

The car has multiple drapes and scratches on exterior. Car interior smelled like a smoker owned the car. Right front tire began losing air first day after renting

Pick up experience couldn’t have been worse