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I have submitted my complaint to your customer management centre and looking for refund on contract!

Reviewed: Thu, Mar 14, 2019
About ESSENCE: 2.0 /10
Would not honour my prepaid rental contract with them! Terrible car, with dents, scratches, scrapes, 2 bald tires! Charged me upgrading for the same Camry car I had originally booked and paid for WTF!!!
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Full Size | Toyota Camry or similar

Relevant Reviews on ESSENCE Orlando - Airport (Florida)

T.Lujan

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, Jun 15, 2019
“I will never use your service again. It ended up costing us twice what your website said”
About ESSENCE: 5.3 /10
They are the worst rental car service I have ever used.
About QEEQ: 10.0 /10

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Compact | Nissan Versa or similar
Reviewed: Thu, Apr 18, 2019
“VERY WORST EVER. EVER”
About ESSENCE: 2.0 /10
Not only have I never had a worse car rental experience because of some man named Arius who was working at the counter when I picked up the car; I've never had a worse experience with a business anywhere. Period. This person should not be working there. Or anywhere for that matter. He needs to be fired immediately.

j.medina-demercurio

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Economy | Toyota Yaris or similar
Reviewed: Sun, Mar 31, 2019
“Terrible and unreliable”
About ESSENCE: 2.0 /10
I paid in advance 3 weeks prior for reservations for a car I was going to need once I got to the airport. The company lost canceled or lost my reservation... and had to seek another car rental which cost more money and over 4 hours of aggravation at the airport. A terrible experience and start to a vacation we planned in advance. Would never refer anyone to this company, was told by other car companies that they are know for doing this like this to other people. I’m seeking to dispute the charge on my credit card. A major pain now deal with all this crap!!

RJB

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Economy | Toyota Yaris or similar
Reviewed: Fri, Mar 8, 2019
“Final bill was almost double.”
About ESSENCE: 8.0 /10
Final bill was almost double what I thought I had rented the car for. When we got there to pick up car. They told us we were getting a 2 door Ford Fiesta. And we had to upgrade to a 4 door vehicle at additional cost. But in reality I had already rented a 4 door vehicle and we should not have had to upgrade. Then a whole bunch of other charges which we aren't even sure what they are for. Resulting in bill being almost double. Not real happy. Will not use again.

L.Burton

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Economy | Toyota Yaris or similar
Reviewed: Fri, Mar 1, 2019
About ESSENCE: 8.7 /10
the car was great but the return procedure was slow due to miscommunication and a very obnoxious older gent who ran the place.

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