Good overall. Will try Ace again

The shuttle bus waiting time back to Airport was a bit long, counter waiting time was long as well as only two ladies in-charging the counter for all booking, pick up, return, phone call etc. stuffs

After hours pi k up very poor waited more than 1 hour for pick up from airport.we phoned the office got an answerphone which said go to pick up point .no one came until my son managed to contact an agent in Melbourne.we landed in Brisbane

very good experience

the point is giving too slow!!! we want the point in account faster!!!

The car did not have a parcel shelf and we queried this at the time as we felt it was a security risk. The person did look but just told us that some people take them out and then forget to put them back and they did not have one for us so hard luck basically !!! We also found that when we were using the car that the auxiliary ports did not work so we could not use the sat nav. We then found it was a fuse that had gone and purchased one. We told ace when we returned the car but they did not seem interested. I think that a bit better customer service at the pick up would be better, I did feel that they were a bit stand offish

Easy to book

Ace Rental Cars Staff were great. We obviously underestimated the size of the car and your staff offered a larger car which we declined. But was thankful for the offer. Please congratulate your staff for their empathy and professionalism.

N/A sorry my husband made the booking.