I paid for full coverage in advance, but the rental company still tried to sell me their own insurance. I had to explain that I’d already bought coverage for the rental car through my insurance back home, and only then did they agree not to add theirs. This part can be pretty tricky if your English isn’t great. On the other hand, getting the toll package for $7.95 a day was actually worth it, because in California there are some toll or express lanes—if you accidentally drive into one, it’s really easy to get charged.

Had to wait in line for a bit and the language barrier was real, but overall it still worked out fine since it was on the way anyway.

The car exceeded my expectations. It took a while to figure out what shuttle took us to the remote car rental depot. After that, the process was rather fast.

Booking was easy. I recommend it to anyone.

Horrible service picking up the car. Talking with someone over skype. No agents at site could assist had to wait until someone was free in another city.

This rental was definitely a good deal. And the experience was close to an experience with larger, more established rental car companies. But if I may suggest... It was reasonable to specify “no smoking” as the contract was completed and as the car was released. However, to specify the car should be returned in clean condition, “no pet hairs and trash”, made me paranoid the entire time I had the car. I am a fairly neat person, no other rental car company I have dealt with has told me to return the car clean.