It was terrible will never use them again.

I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle. Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.

There was a very long wait to get the car. It wasn't the car I reserved. There were a lot of hidden fees. I had to pay a 250 deposit and 100 dollars for a toll package from ACE. I asked if I brought the car back earlier if I would get refunded they said no refunds. I wasn't the only person that was there that was unhappy. There were 4 others there that were unhappy. WOULD NOT RECOMMEND ACE to an ENEMY. Worst rental car service ever.

Had a great experience using this service.

Fast and super friendly service. We were picked up at the airport with in minutes of calling and the drive was less than 5 minutes to the rental place. We were in our car and on the road in less than 15 minutes.

Good experience even found a discount coupon.

No switched the Jeep to Nissan Rogue no price adjustment.

I recommand

Very satisfy