It was terrible will never use them again.

I wanted a compact and they gave me a full size for the same price.

Price protector worked great and saved me $25!

That was the worst experience I ever had a rental car place. We missed our reservations due to having to take over an hour to pick up a car that should have already been ready for us! we had a 10:00am pick up and didn't get there until 11:30. They had plenty of time to get it cleaned, etc. The car they gave us also didn't fit all the luggage as claimed in description. Thankfully we had a friend waiting on us and we were able to put the extra bag in their car. We had to send one person back at the end of our trip with their luggage via Uber because it wouldn't fit.

The only downside was taking 2 shuttles

I came to Dallas every 20 days can you give me more discount every time because I like your car .

Was told there were no cars available by pick-up shuttle and that I have to rent from someone else. Fortunately I told the fleet amanager I had a minivan and he said there may be one coming in the next hour or so if I want to wait. Then i minivan came behind us and he said I could have that one as soon as it was cleaned. Then the minivan wasn't completely full of gas, so I had to find someone to tell, and instead of filling they just made a note of it so I didn't need to bring it back full. Otherwise everything went well ... the minivan was fine, and clean. Price was good. I would rate Ace a 1/10 because of this ... it was quite a shock to be told there were no vehicles to rent and handed a written apology from the company. It seems ACE should have helped me get a car from someone else, and or t lucky that I mentioned I had a minivan and that one came in. In the end everything worked out ... but only because I pushed.