The car I was given was not road worthy. The plates were a year out of date and therefore result in a $35 on the spot fine each time the police are in view. The most appalling customer service I have ever experienced. I was in a hot room for 2 hours (after my transfer from the airport failed to show for an hour) and to top it off the rental company charged me knowingly and without my consent $140 for insurance that I already had which actually made my insurance null and void. AVOID AT ALL COSTS

Did not realize until I had gone from the pickup center that there was only 3/4 of a tank of fuel. I returned it completely full as agreed. No one had ever rotated the tires. I would have taken it back for another because the front tires were so badly worn that the vehicle was totally unsafe, but my work schedule did not allow me to. Just kept my fingers crossed the whole time I used it, and was never so happy to get rid of a rental vehicle in my life. It was really pretty unnerving to drive that vehicle. No one at your pick up center explained the rental agreement process through email until I questioned why I did not have a rental agreement copy. From the time I left the center until I received the email a while later, I was driving a vehicle with zero documentation. That also was a bit unnerving.

Had to call 2 times and wait for ~1 hour for pickup. Drop off back to the airport was another 3 min wait. Not acceptable.

First, you have to find where to wait for the shuttle. It’s not obvious, and calling Easirent just took me through a phone tree and then no one ever answered-rang forever. Tried twice. Then you ride to the pickup spot with a somewhat surly driver, about 10 minutes. Then you wait in a very long line, with only 1 customer service agent, who is snippy and telling everyone they have to have proof of EVERY DETAIL of their personal auto insurance. Your card isn’t enough- need to show comprehensive, collision, and liability in detail, or they won’t rent to you. THEN you wait 15 minutes for a teenager to retrieve your car. And then you can go on your way. Car was nice and clean, at least.

time to drop-of a car to be change very bad