Waited over 3 hours in line for a vehicle. People were furious!!!!!!!! Never again!

Tracy J

United States

Reviewed: Thu, Mar 28, 2019

About Advantage: 7.7 /10

We waited over 3 hours for our vehicle. We learned it was no fault of the very nice ticket counter employees but they did not have enough cars turned in and checked in for them to rent out. They were giving everyone what ever came available the next car. We did end up getting a mid size SUV instead of a full size. It was a little banged up with over 26K miles but it was a good car. I will never use them again though and pay the extra money for a well know rental company. If my husband was here now I would get the video of the massive line at Advantage and Fox and all other car rental lines empty.

Full Size | Toyota Camry or similar

13-day rental

Relevant Reviews on Advantage Phoenix International Airport

k.bird

United States

14-day rental

Full Size | Toyota Camry or similar

Reviewed: Tue, Nov 19, 2019

“Very satisfied”

About Advantage: 9.7 /10

The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.

About QEEQ: 10.0 /10

Easyrentcars was good. We didn’t hear of any price drops.

S.Graham

United States

15-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Wed, Mar 20, 2019

“Counter Service Terrible!”

About Advantage: 5.7 /10

I had prepaid for the rental. I still waited in line for 50 minutes. The Advantage staff member (Kenny) was not informative. I was very rushed through the process. Nothing was explained! If I don't initial and sign as directed I won't be able to rent the car? I was past an hour into the process by then and did not feel like starting over. I over paid $30.00 for the refueling because I refueled the vehicle before I returned it. The Refuel Purchase Option was not explained! I was just told to initial. I will not deal with Advantage again!

j.vickroy

United States

7-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Thu, Mar 7, 2019

“The long wait took time away from our vacation. They need to hire more help!!”

About Advantage: 7.3 /10

The line to receive our car was ridiculous! And then when we did get to the counter they didn't have a car available for us so we had to wait another 40 minutes. The car had a nasty smell on the inside of it and did not smell fresh and clean.

About QEEQ: 10.0 /10

S.Green

United States

6-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Tue, Mar 5, 2019

“I won't rent from them again”

About Advantage: 6.7 /10

The car I received had poor brakes. They were squeaking loudly, and I felt unsafe. When I called to ask about service record on the car to find out when the last time the brakes had been serviced, they couldn't tell me. Very frustrating. I also asked to get a replacement car, and they told me to return to the airport the next day, but they could not guarantee me another car. Also quite frustrating. As it turned out, I did go to the airport and they were able to give me another car, but I lost several hours of an already brief vacation.

United States

9-day rental

Intermediate SUV | Hyundai Santa Fe or similar

Reviewed: Sat, Jan 26, 2019

“Arizona desert dash”

About Advantage: 7.3 /10

The billing that we got was very confusing. On our bill we were charged $421 for a refuelling fee at $8.99/gal. We returned the vehicle full of fuel as the bill states,so what is this refuelling fee? If the $421 is for something else then call it what it is, I even asked what it was but wasn' t given an explanation

Waited over 3 hours in line for a vehicle. People were furious!!!!!!!! Never again!

Relevant Reviews on Advantage Phoenix International Airport

Pay for Car Rentals with Crypto