Waited over 3 hours in line for a vehicle. People were furious!!!!!!!! Never again!

Tracy J

United States

Reviewed: Thu, Mar 28, 2019

About Advantage: 7.7 /10

We waited over 3 hours for our vehicle. We learned it was no fault of the very nice ticket counter employees but they did not have enough cars turned in and checked in for them to rent out. They were giving everyone what ever came available the next car. We did end up getting a mid size SUV instead of a full size. It was a little banged up with over 26K miles but it was a good car. I will never use them again though and pay the extra money for a well know rental company. If my husband was here now I would get the video of the massive line at Advantage and Fox and all other car rental lines empty.

Full-Size | Toyota Camry or similar

13-day rental

Relevant Reviews on Advantage Phoenix International Airport

S.OKane

United States

13-day rental

Intermediate | Kia Forte 2 Doors or similar

Reviewed: Wed, Mar 6, 2019

About Advantage: 8.3 /10

The first car we got was 5 years old we drove to the hotel and the next day had to return it as we were renting for two weeks and it was jumping ahead when I let of the brake. Customer service was excellent as they replaced it with an almost new car.

About QEEQ: 9.0 /10

B.Jones

United States

3-day rental

Full-Size | Toyota Camry or similar

Reviewed: Thu, Feb 21, 2019

“Scratched Smelly Car”

About Advantage: 4.3 /10

The car has multiple drapes and scratches on exterior. Car interior smelled like a smoker owned the car. Right front tire began losing air first day after renting

United States

4-day rental

Intermediate | Kia Forte 2 Doors or similar

Reviewed: Fri, Feb 15, 2019

“Not Sure I Would Do That Again”

About Advantage: 8.3 /10

Customer service at desk was wonderful

W.Gilchrist

United States

14-day rental

Full-Size | Toyota Camry or similar

Reviewed: Tue, Feb 5, 2019

“Why prepay?”

About Advantage: 6.7 /10

Arrived at the rental kiosk along with about 20 other people who had been waiting over an hour. We were all PREPAID but they had NO cars for us. This was a disaster.

About QEEQ: 10.0 /10

a satisfied customer

United States

8-day rental

Intermediate | Hyundai Sonata 2 Doors or similar

Reviewed: Mon, Jul 16, 2018

“Simple is Great”

About Advantage: 8.2 /10

Like: The vehicle that I received was one that I like and it only had 12,000 miles. As a mid-size it had lots of tech bells and whistles, but didn't have an onboard GPS and console map display. Friendly staff that made it simple.
Dislike: Nothing you can really do about the location of the rental car pickup. It was OK but not really close to the airport.

Waited over 3 hours in line for a vehicle. People were furious!!!!!!!! Never again!

Relevant Reviews on Advantage Phoenix International Airport

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