Good

Pick-up process was smooth and service was good. But as usual, there's always some confusion around insurance - it seems like the one I got from QEEQ.COM was insufficient and was asked to buy additional insurance so do take note of this. Perhaps, you don't need to buy it from QEEQ and just get it directly from the car rental company in the future.

Booking process was smooth but as usual, a lot of confusion around insurance coverage - I have faced this multiple times at the counter where the staff member tried to upsell more insurance saying that what I got from QEEQ.COM is insufficient.

I needed to extend the rental by a day and when I called in the first agent told me it would triple my rate. I declined as I still had to confirm I needed it and when I called back in they were able to honor the original promo price. Seems a little scammy to me or uninformed agents. Other than that I got a great deal on the car and it was a nice vehicle.

should have explain all the additional charge to the customer

Like: Easy to get to, fast service, a good go-to get-me a car place!
Dislike: Employees don't smile. They should smile more and worry less!