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Veachel was great pick up was great drop off was a Shambles

Reviewed: Sat, May 9, 2020
About Hertz: 7.0 /10
The Car was great . It was on the return. I was told to ensure it was brought to the same location and I had informed them that would require some form assistant to either the airport or closest transit. When I returned the car it wS an issue due to it was raining they would not assist in a lift anywhere . After a couple min then they said to take to an other location which wasn't the easiest place to get to as was confusing . They said a ten min drive turned into 30. They would not apply any discounts or hertz rewards as I use them often .
About QEEQ: 8.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Hertz in Canada

Ives Cooper

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Reviewed: Mon, Oct 14, 2024
About Hertz: 10.0 /10
The reason it was hard to find the drop-off location was because I don’t understand English, and in Montreal with French it’s even harder. Luckily, after circling around twice, I finally found it.
About QEEQ: 10.0 /10

Leila Tommy

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Reviewed: Tue, Sep 24, 2019
About Hertz: 4.0 /10

Helen Emerson

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Reviewed: Wed, Sep 19, 2018
About Hertz: 8.0 /10
Satisfied

Ernest Montgomery

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Reviewed: Sat, Aug 18, 2018
About Hertz: 8.0 /10
Everything went smoothly, and the service was good. The young black man who helped us change cars was very responsible.

SF

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Standard | Volkswagen Jetta or similar
Reviewed: Sat, Mar 21, 2020
“Poor pickup experience. Different car, half a tank of fuel, crack in windshield”
About Hertz: 5.7 /10
Hertz were very poor at pickup. Delivered a different car then was on the booking. Kept trying to sell me additional insurance, upgrade to car and winter tyres (not necessary for the highway driving we were doing in Calgary). The car did not have a full tank of petrol. We discovered a crack in the windshield within 2km of leaving the airport and Hertz tried to say it was our fault. We returned to the rental location and received the car we originally booked which was not offered when we first arrived. On the contrary, the dropoff process was very quick and smooth and the staff was friendly

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