Good

Everything was great overall – the location was easy to find and the staff were really friendly and helpful.

It was good

It was good

I was jet lagged and the staff sold me a plate pass which I didn’t need to use once. The insurance was a lot of money and was not transparent ( as in other countries) as to how much it was. There was a lot of upselling going on. I’ve never had that at a car rental before so wasn’t expecting it. The front bumper of the car was loose and I had to keep pushing it back into place.

Had to cancel my whole order and pay a fee because my flight was delayed, a factor beyond my control, then rebook a car. The car isn’t which you pick, you have to look in a huge lot of cars for whatever one in that price range. Better look at the car before you pull it out though because they have you sign off on if there are any marks, which there were more than marked, without letting you get out and look outside where you can see well. Luckily we weren’t charged any extra for the spots we noticed not marked. It took us over an hour to actually get the car, mostly standing in line in an unclean hectic building. Customer service was poor. The only good thing was the fast return.

the FOX counter staff really tried to overcharge me. First, he did it by selling us gas plan. Then insurance. Then he simply charged on my credit card an amount that was more than what I was supposed to pay. I had to show him my confirmation to say that I only needed to pay $132US. I was charged a deposit of $150US (which is OK because it is a deposit). This was supposed to be refunded to me after return. I just checked my credit card statement. I only got a refund of $18CAD. I now need to contact FOX and Easy Rent Cars to get refund of full amount of $150US. All this is quite annoying.