CAR RENTAL REVIEWS ON FOX RENT A CAR AT LOS ANGELES AIRPORT, LAX

Lot of extra charge The price will be doubled after this charge And no any company refund the deposit Relly really bad experience

Not easy to contact customer service in airport for any reason

Easy pick up from Los Angeles airport with quick transfer to depot. Agent tried to upsell everything, we had our own insurance policy but he wasn't taking no for an answer but eventually gave up. Sold us toll pass, stating we wouldn't be able to get anywhere without it. Naively we hadn't done research on this so agreed. Upon return we complained to the customer service desk who removed the toll pass charge so we only paid what we used which was minimal! I have to say we were impressed with how they dealt with this in the end. We would use again.

Very easy to navigate, offering good selection of prices and range of companies.

I had just returned a car to pick this car up and had to wait in a long line for over 30 minutes. Other than that it was smooth from that point.

Right now I’m alil confused on why I have been charged from this company and the car rental place!

Was everything fast and easy. Location is good.

The reservation (Ref no.[64591006]) is for a FULL size vehicle but Fox gave me a Toyota Corolla. This is NOT fair.

The reservation (Ref no.[64591006]) is for a FULL size vehicle but Fox gave me a Toyota Corolla. This is NOT fair.

I was quoted 900 dollars and ended up paying 1450, with lots of hidden stuff impossible to understand from the invoice. I have already filed a complaint

Booking process was easy, but I ended up paying way more than I was quoted. I have no idea whose fault is that but you should make sure what you quote is actually what people pay

Good

Best

Best

Best

FIRSTLY I FELT CHEATED AS I WAS OFFERED A VERY OLD CAR AND THEN WAS TOLD THAT OTHER CARS ARE NOT AWAILABLE AND WAS PRESURISED AND FORCED TO PAY EXTRA AND DO UPGRADE TO CAR AND EVEN INSURANCE WAS CHARGED AT VERY HIGH RATE AND FORCED TO TAKE FROM LIMITED CHOICES AND EVEN I WAS TOLD TO WAIT FOR BETTER CAR FOR 2/3 HRS AS NO CARS WERE AWAILABLE BUT AS SOON AS I AGREED TO PAY EXTRA SOON THEY GAVE ME CAR

Fox needs a better system for checking in and processing contracts. They don't seem to have an express check in for members like their competitors do. It's really frustrating to wait in line for so long and if it weren't for their good prices I would to another agency that's more efficient.

Not a pleasant experience. I was sold insurance on the spot and it was very expensive in California. I had not appreciated just how bad/serious it was to book a car with no insurance. As an international traveler it was even more stressful to find an additional $400 on the spot!!

Easy to use, however implications of not having insurance should be highlighted more to avoid shock and disappointment at the counter….

Professional and kind customer service.

Simple and easy process.

Yes

Well put together

I don't know how much more unhappy I can be with this company. I tried to extend my rental on the internet, and by calling no one would ever answer the phone, and it seems they closed out my rental contract early even though I didn't bring back the car. Not to mention there were several errors on the paperwork such as the spelling of my name, the city and state I am from on the license and my email address being wrong.

Everything on your platform is always wonderful. I have always had a great experience with you guys

awesome experience

El agente que atendió muy amable

I was jet lagged and the staff sold me a plate pass which I didn’t need to use once. The insurance was a lot of money and was not transparent ( as in other countries) as to how much it was. There was a lot of upselling going on. I’ve never had that at a car rental before so wasn’t expecting it. The front bumper of the car was loose and I had to keep pushing it back into place.

Paid for a Lyft to Fox and unfortunately pulled out the wrong credit card after that they wouldn't let me change cards or rent from them again until the next day. Poor policy for travelers especially when it's a mistake.

Finally I had a great experience at Fox the counter agent was magnificent, she used my name and was very welcoming and gracious.

Always a great experience

It was close to a half hour wait for the shuttle from the airport. Everything else went very smoothly, and we appreciated the super friendly staff! We will be recommending fox to our friends who are traveling.

We will be recommending fox to our friends who are traveling.