Highly recommend

Car was great. Reception staff were helpful.

Counter staff were horrendous. We had planned on adding a driver and potentially taking out extra insurance. The counter staff scoffed at us when she found out we ordered a panda. "good luck" was the response when she saw the buggy and intimated it would never fit. She also used the words "up sell" constantly without giving any insight into what we were getting in the up sell, just that we had to have it in order to get xxx. I work in tech sales and I would never ever tell a client "oh in order to get xxx you need to buy an upsell" invest in a consultative sales team. If the staff had of said something like "we can't offer xxx on the base package unfortunately, but we can upgrade you for £xx and you will be able to get what you want plus all these other benefits" the experience would have been far better.

I waited for almost an hour at the counter to pick up the car. Even though I booked a "mini van" category, I only got a station wagon, which is an inferior category.

Car exceeded expectations. Drop off and pick up location in Pisa Airport under-staffed; waiting times could be improved. Drop off - no problem as no staff at 4.00 am.

No problem with car hire - but no formal email confirmation of contract completion - with thanks for returning keys in box - with updated mileage.

Booked a 7 seater because we are a big family 2 adults 4 children. On arrival I was informed that a 7 seater was not available. Largest vehicle they had was an estate. They advised booking another vehicle however only one adult can drive. Fortunately we were with friends so we were able to do some shuffling about. On returning the vehicle I enquired if there are 7 seater vehicles available and was informed no.