Nice experience

The counter is located within the airport and shared with several car rental companies; you need to take a number and wait in line.

The service was decent, although they did try to upsell. Communication might be a bit challenging due to language barriers. They added a 30-euro towing insurance during the process, but after reviewing the payment records and communicating in time, it was refunded. However, I was charged 25 euros about ten days later, supposedly for a violation.

Very satisfied.

The car rental counter staff provided detailed explanations of all services without any forced sales. They were also patient in translating and explaining the policies for us.

Locauto was unable to read two credit cards saying that the cards were “blocked”.....no alternative solution was provided as the person at the desk was not collaborative, so we never got access to the car . Luckily SIXT car hire 5 meters away was open and of course, as it always happen to me as I book cars everywhere in europe since years with my credit card, we took another car. Nonetheless, we paid 85 euros instead of 25 because Locauto was: - unable to read the card correctly - unable/unwilling to give help and also a little unpolite to be honest. As we booked with Easyrentcars they just said “check with the broker” as we weren’t even their clients..... So my experience with locauto was absolutely terrible . No IT capabilities, poor customer service , bad attitude