All ended up well in the end but I wasn’t happy for the run around and time wasted

Very satisfied.

Very satisfied

Car pick up time was 8.30 am. I arrived at 8.40 am. Did the paperwork in 5 mins but was waiting for the car to get ready for another 20 mins. Their car photos uploaded were at 9.02 am goes to show how important time or customer is to them. Got a ute which had really bad shock absorbers. I got a headache driving this car on day 1, fell sick due to discomfort of getting in and out of this car and the constant pain and a back ache which I can still feel 5 days after returning this car. Got my next rental car from 03.03.25- 29.03.25 from a rival car rental company. Brand new Kia cerato, good shock absorbers, comfortable and stylish and the deposit is only $100. Goes to show how the rental deposit also can vary so vastly. The only person I can truly give 5 starts to during this trip was the young lady who washed the car and when asked about which fuel to put and where, she demonstrated this with a beaming smile which can possibly be the only redemption factor to thrifty for this trip.

The vehicle was new and the interior was relatively clean. Picking up and dropping off the car took no more than 10 minutes. However, the 100km/day limit is only enough for meetings in Uluru, and doesn't allow for trips to other places like Kata Tjuta.

The service was excellent both during pickup and return of the car. The car we received was newer than expected and in great condition. Our 9-day trip from Sydney to the Great Ocean Road and back was perfect! We will definitely rent from Thrifty again.