The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

took them 40 minutes to pick me up from the airport. they were very busy, subsequently, the car I received was not properly cleaned. to the point that a hair brush and medicine from previous renter was still in the car...

Off-airport location so you need to call upon arrival and get picked up. Information was provided at booking, and good instructions were provided when I called. Pick-up was quick and efficient. The only issue I had was that they just tell you to return the car with however much fuel is in it when you pick up. I'd prefer to start with a full tank as it's difficult to determine exactly how much fuel was used.

Clean up your office inside and out. Clean your cars and put gas in them. Extend your hours for pick up and drop off to airport

The location was a bit off the beaten path, but easy to find and navigate to. We got our car within a reasonable time, and it was a very new model, a great value for the price. My only complaint was the faint cigarette smell in the car, but a minor issue.