Really poor processes

The service from the large company was excellent, detailed explanations, and quick car return.

The big company is quite reliable.

The rental process was very convenient, and the staff were welcoming. This experience was much better than the one I had in the UK.

The queue time at the airport counter was too long when picking up the car. They tried to upsell a rescue service (we had already purchased full insurance at the time of booking and were unsure if it included rescue). Then we used self-service to pick up the car. Returning the car was at the T3 terminal in Perth. We drove around a bit before finding it. The staff was very good. Because we bought the rescue service, we needed to pay in cash, so they personally drove us to the airport counter. The service from the young man was excellent.

They upgraded us to toyota camry hybrid and did not charge us for a little scratch on front left lower bumper

Good as usual