Really poor processes

Waited for the car for half an hour

Both car pickup and return were very quick and easy. All procedures were simple, and with the car in good condition, everything was completed swiftly.

Friendly attitude, polite and courteous, very satisfied.

Hertz is after all a big company with many customers. I arrived at the store at 7:20 AM and there were already two customers in line. Fortunately, the store is big enough to accommodate three customers at the same time. The staff patiently explained the entire rental process and showed no dissatisfaction when I declined the recommended options. They even personally directed me to the window to demonstrate how to pick up the car at the parking building across the street. Very thoughtful. Thumbs up!!

Professional