They were clear in instructions and pretty friendly staff and shuttle driver

Great experience, vehicle was upgraded at no charge (luck of the draw I guess) it was a relatively smooth experience.

Distance to rental location is far and shuttle not frequent enough. We bought a Lyft ride to get there $22.00 and almost needed to Lyft again back to airport but the shuttle arrived just then.

At the time of my arrival there were too many people and only one customer service representative. Due to the fact that one of the customer took a lot of time to make a decission the whole line of people was waiting for too long. If you book a car in advance the whole process should be organized faster and easier. But when Junior came everything started to move faster.

Like: the car condition, and the staff professionalism
Dislike: the wait for shuttle