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Search for Routes Car Rentals in Orlando

Worst rental experience I've had.

Reviewed: Mon, Jul 8, 2019
About Routes: 2.0 /10
When we arrived at counter to pick up car, all the staff disappeared into back office. After about 20 minutes standing around waiting I decided to knock on office door to find an employee. About 10 minutes later a staff member emerged from the back and rudely stated to me "I was using the bathroom, is that ok?" By this time, we had been travelling with small children all day and the last thing we needed was a bunch of attitude. Finally got the car after about an hour (they said they had to clean the car before we took it, which we said we didn't need). Upon returning the car, we were told we'd be charged $250 for clean the little bit of sand on the rugs. I sat in the parking lot shaking the floor mats out. Even the shuttle driver said he'd never heard of such a thing and would tell the manager. Very unprofessional. Very rude. Apathetic employees. Takes way too long.
Dodge Grand Caravan image
Routes
Orlando International Airport(MCO)
Orlando
United States
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on Routes Orlando Airport

R.Salo

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Mon, Jul 1, 2019
About Routes: 8.7 /10
pick up at airport needs help
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sun, Jun 2, 2019
“I will not use Routes again if I can help it!”
About Routes: 7.0 /10
It took a long time to pick up and drop off the car. We had to wait 1 hour and 45 minutes at the counter to pick up the car and 45 minutes to drop off. There were people in the office, but they all just run around not taking care of customers.

Karen C.

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Medium SUV | Nissan Rogue or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sun, May 12, 2019
“Confusing pick-up and overcharged.”
About Routes: 8.0 /10
There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.
About QEEQ: 7.0 /10

M.Harding

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sat, Apr 27, 2019
About Routes: 6.7 /10
Pick up at airport took 45 minutes and another hour to get car was very frustrating way to start vacation
About QEEQ: 8.0 /10
Easy to use

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Mon, Apr 15, 2019
About Routes: 5.3 /10
Vehicle had major drive line vibration issue. When I returned the vehicle early the staff could not issue a refund and instead directed me to contact their customer service department.

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