Beware the hard sell

Was disappointed with how extra insurance was sold/explained. Difference in what was said to what was actually covered leading to ambiguity on return of car with a puncture. Initial car damage indicated damage to front right wheel where puncture occurred after the fact with no obvious damage to tyre other than punctured tyre had some damage in region of listed damage so concerned that on return told that I was liable for £180 when told on collection we were covered for everything other than damage to windows and mirrors so pretty disgusted with all the ambiguity.

Their office is very difficult to find, but the personnel was very kind and even waited for me outside office hours after my flight was severely delayed.

Car not ready on arrival

Windscreen very very dirty Staff not pleasant

Like: Easy to book car on Internet; easy to pick up car at Montpellier Airport; clear instructions and helpful staff; minor damage to car on pick up which was clearly defined on a chart; easy and quick to drop off car at Montpellier Airport.