Awful. Will not use again.

Since I was staying at a hotel near Union Square, the rental office was easy to locate and within walking distance. There weren't many people in line, and though I was worried they might not process my early pickup, they handled it without asking any questions. They recommended an additional roadside assistance service. Although I already purchased QEEQ's full coverage, I decided to buy the extra service for peace of mind in case of any breakdowns, as it wasn’t too expensive. Unexpectedly, they upgraded me to a Cherokee Jeep for free. The car was a new model from last year with great performance and flawless handling. However, I couldn't get the in-car navigation to work. Returning the car was also very convenient—I simply followed the navigation to the drop-off location and handed over the car. This road trip went smoothly overall.

Good

It's okay.

Average service.

I had a charge 24 hours after dropping the car back for ‘TOL’ $168.87. This is apparently a fixed charge toll product which was completely mis represented to me. The car was not ready when I arrived at the desk. I made it clear to the clerk that I would not be using the car in an area of Florida with toll roads except for leaving and returning to the airport. When I queried the toll arrangements she told me it was simply a device in the car which would pay the tolls automatically and would recharge my credit card later with the amounts of the tolls. I rent cars all the time and I stay away from cheaper less reputable operators to avoid the type of practices I encountered on this occasion with Avis/Budget. I did not expect this type of deception and mis-selling from Avis/Budget. My point is when the product was sold to me it was sold under false pretences. Nobody would purchase a product for $168 when they know they will use $8 in tolls. That is not right, and is not what should be happening with a reputable rental company. I visit Florida several times every year for the last 15 years always rent a car and this is the first time it has happened. Normally I get recharged for the tolls I use only. Secondly, the car should be ready at the time it is booked, and thirdly a reputable company should not tell you the car is full at the desk and in the paperwork when it was in actual fact half full when I picked the car up, requiring me to go back to the desk and waste more time during the pick up process. It is the worst rental experience I have ever had in Florida.

Innovative booking platform, and I like the price reduction protector