Budget but easy!

I arrived 30 minutes early to pick up the car, they said no cars were available and suggested an upgrade. I chose to wait, and 10 minutes later they provided a car of the same class. They handed me a bunch of forms to sign, and though my English is limited, I trusted them and signed. Fortunately, there were no issues. The return process was simple, taking only about 2 minutes. Overall, the experience was quite good.

Five stars

Twice now used budget and twice the screwed me over on the final bill, always additional charge with no explanation or justification.

Platform is good, customer service access is reachable and they try to help, however still waiting on feedback for my refund on my last booking, i have been charged extra 10% but no actual reason why from Budget and reached out to Qeeq team and still waiting on feedback

The counter staff on collecting the car were thorough but slightly short on informing us to check the car for damage before we leave & what petrol was in the tank, but I went back and he was pretty good with the paperwork & sorted it quickly, On returning the car the young man was BRILLIANT, helpful & thorough and moved us through as quickly as possible, shame I didn't get his name but definitely a great man.