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Lovely staff, terrible smoking smell in the car but clean, was an expensive additional $50/day cover

Reviewed: Wed, Oct 6, 2021
About Hertz: 6.0 /10
The car although clean and no dents HEAVILY smelt like someone was heavy smoking in it for a whole week. Sadly this was the only car available but I can't believe this is even considered renta-able. It was a disgusting smell throughout the whole booking but the car did the job I needed it for. Was a surprise though that insurance was a whopping $50 per day! The drop off keys box outside the building is alittle concerning that anyone can come and take the key. No security there.
About QEEQ: 8.0 /10
Include option for additional cover. It was very expensive at the desk.
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Pickup Truck | Mitsubishi Triton single Cab or similar

Relevant Reviews on Hertz in Australia

Tyrone Kelsen

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Reviewed: Wed, Oct 9, 2024
About Hertz: 10.0 /10
The staff attitude was decent, no hard sell for insurance, and the handover process was simple.
About QEEQ: 10.0 /10

Griselda Eddie

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Reviewed: Fri, Oct 5, 2018
About Hertz: 10.0 /10
Satisfied
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Doris Harvey

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Reviewed: Mon, Aug 25, 2014
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The service was very enthusiastic!
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Dominic Harrington

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Reviewed: Sat, Oct 3, 2015
About Hertz: 8.0 /10
The queue time at the airport counter was too long when picking up the car. They tried to upsell a rescue service (we had already purchased full insurance at the time of booking and were unsure if it included rescue). Then we used self-service to pick up the car. Returning the car was at the T3 terminal in Perth. We drove around a bit before finding it. The staff was very good. Because we bought the rescue service, we needed to pay in cash, so they personally drove us to the airport counter. The service from the young man was excellent.

R.Talarico

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Compact | Hyundai i30 or similar
Reviewed: Wed, Dec 13, 2023
About Hertz: 9.0 /10
Highly recommended.
About QEEQ: 10.0 /10

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