excellent

I got a pleasant surprise by getting a free upgrade to a Jeep Wrangler. Only thing was the customer staff member at the pick up time was in a bad mood that day.

Car itself was great. The phone number at the Vicount station wasn’t working and the phone number for rental place didn’t answer. It was very nerve wracking not being able to reach rental place. Someone who was also waiting was able to get a relative to get an answer eventually and we were all picked up

We waited for almost 40mins at the viscount station before the shuttle showed up. Other company had done 2 loops already. Waited almost 30 mins at the counter before the vehicle was ready for pick up. The Durango was nice but the V8 motor is a pig on gas. I spent more than $200 in 8 days on gas alone. The exterior was not clean at all and you could see brush marks all over. Having V6 option would be great. Routes has the potential to be great rental place if they pay attention to detail.

Routes was kind enough to offered larger vehicle without any extra charge. Vehicle was brand new and it was a perfect size for my family.

Extremely happy with the rates and options given while booking.

Like: fast and effecientg
Dislike: limit kilomemters