It's okay.

Very satisfied.

Great service! Once you complete the paperwork, they tell you the parking spot number. You just go upstairs to the parking lot and drive away on your own. However, the waiting time is incredibly long! There are more people here than at other rental companies nearby. It seems to be because their system shows it as within walking distance from the airport, which it is not! All rental company counters are outside New Orleans Airport and require a shuttle bus to a unified rental building.

Waited in line for 2 hours to get the car, which was terrible. At least switching cars didn't cause any delays.

Counter staff were friendly & helpful The car was ok but smelled of cigarettes which I reported before I left the facility. I left my handicapped sign by mistake when I returned the car - I have tried unsuccessfully to contact the Hertz counter at the airport where I returned the car - I will be back in the next 2 weeks & hope I can retrieve it then.

It was Ok - I need to talk to someone in your customer service - I paid for a year in August for what I believe was Diamond service but not sure now what I am getting For my $!