Was forced into accepting extra charges or leave. Goldcar - never again

After waiting in a queue at the counter, they announce additional fees ("premium location' fee, minimum license requirement, e-toll device hire). On top of that, they are trying to push very hard for their overpriced insurance. The vehicle I booked (an Audi Q2) changed to a Wolksvagen Touran (not the same category), and when I asked for time to think, I finally ended up with a Renault Captur. On the positive side, I must say that the deposit charge was returned to me the next day after I dropped it off.

The person on the line was very helpful and patient.

Did not explained how to pay tolls in Portugal.

I like "rebook" feature.

Gold car is hands down the worst crooked car company you can use. They don’t care about the customers whatsoever. All they want is to screw your over for extra money.

The staff were not very friendly. They forced to pay additional costs that were not necessary. The car we were given was not satisfactory. The lights were not working. There was only one staff. We had to wait to get a new car

Dislike: I felt the Portuguese staff took advantage of my tiredness and I was sold something i didn’t need.