Overall satisfactory, but it's difficult to contact the car rental customer service as the phone cannot be reached.

It was my first time renting from Thrifty and I was a bit unsure, but ended up very satisfied. I got a Ford Explorer with 70,000 kilometers on it, and its performance during driving was stable. Returning the car was quick and easy.

Need to be more clear on the GPS device. It’s offered in the original quote so we expected to at least have an option to get one. At pick up no option was given to use a portable GPS device. Our only option was via an app on our Mobile phone device. When travelling we don’t always want to use our data roaming on our phones so a portable device is useful. Nowhere in the quote that it said it was not available. Was an issue at the start when no options given

No. All good

We did wait a long time to get our car as there were two customers ahead of us and their process was far lengthier than ours. There was only one customer service person working and this greatly slowed the process, but her handling of each group was excellent. Despite the 5-6 groups waiting for service she remained calm and gave her full attention to each of us. The car was great.

The Thrift counter staff rented 'my' (booked, confirmed and paid for) Durango to another customer as I waited in line. I was left with no choice but to accept an alternative that was not a "Large SUV" as I had contracted, but a minivan. It was adequate but not what I had ordered and not what I had paid for. And I can not understand how one salesman could rent out a vehicle that was already booked for another customer. It's never happened to me before and I will not rent from Thrifty again.

EasyRent needs to take action to ensure that its agents eg Thrifty, meet their obligations. I think the price was very high.