The service from Budget was pretty good. Unlike the car rental company we used in Sicily before, they didn't create unnecessary trouble. Returning the car was straightforward. The only issue was the car model was changed to a Toyota Yaris, which is much smaller than the Lynk & Co we originally booked.

The wait to pick up the car in Naples was long - about one hour. The stations were all manned, it just seems that it takes a long time to process each customer in Italy.

The booking process was easy and smooth.

Car was in very poor condition. Have never had a car with so many scratches and dents. The exterior was absolutely filthy. The wait time at counter for pick up was painfully long.

Excellent