Not bad

We had a lot of luggage, and they took us to see the car for confirmation. The car at our selected price range was unavailable, so they upgraded us to a Renault Cabin. It needed a wash before we could use it, which required a 30-minute wait. However, the staff was friendly and patient.

Surprisingly there was a long queue and the staff were doing their best but also were helping each other with issues so waiting times exceeded expectations. I assume though it was a one off thing. The car was parked horribly. There was no space to open the door not to mention the distance to the next parked car was maybe 20cm. I had to get in the car from the back seat and crawl to the driver seat ! I hope this won't happen again. I will yet try Europcar again.

Because Geneva is on the border of Switzerland and France there are two drop off locations, which are not very clear at the airport. We eventually found one but it was on the Swiss side and were told that they would charge use CHF 300 to transfer it to the French side. Following direction on a bad map we were given we eventually found the correct one about an hour later!

The gentleman at the checkout desk tried to aggressively upsell me, which was uncomfortable. However the man who handled the car pickup and drop off was excellent! Very helpful and excellent customer service.