Very good

Satisfied, convenient, fast, the car was in good condition.

After all, it is a big company with standardized operations and impeccable service. There was a small incident when returning the car; the staff mixed up the order, causing a false alarm. Fortunately, the mistake was found and corrected in time. I rented the car for 4 days, covering approximately 1400 kilometers. Due to the inability to obtain toll and fine information in a timely manner, a pre-authorization of 940 AUD was placed for possible charges. This is understandable, but given today's advanced information technology, I think this could be improved.

Good service attitude, simple procedures. I have a question that I hope you can help with: During my car rental in Sydney, Melbourne, and Brisbane, I used toll roads several times. Why hasn't the toll fee been charged yet? When I rented the car, the Hertz staff said they would deduct the fees from my credit card, and it's been almost a month now.