Busy pick up location so a bit of a long wait. Helpful counter staff at a separate branch in the country when we had to drop in for extension of hire.

Helpful easy. But need to read fine print of how the voucher works.

Incredibly long wait at the counter, incredibly poor customer service at check out and drop off.

no bad / no good.

Very reactive! Excellent.

Second time I used Hertz and found the service below average and the amount of time for picking up car way too long.

Like: I enjoyed my visit to Italy, & was happy with the vehicle, I was finally provided with:-)!
Dislike: Couldn't have the car I originally reserved (Audi Q5) as it required having 2 CCs (both in the name of driver), or a Platinum level card (at a stretch) would have been acceptable. Hertz advise this is part of the T&C's on their website, for "Premium" cars, which this was. This needs to be made clear on your website! Instead they provided us with Mercedes GLC220, which I believe is almost the same in value. Go figure!! On the last day of rental the metal facia attached to the fuel hatch, "fell off" while in transit, back to the airport. It was my opinion (being a Mechanical Eng), it was, at best a vehicle defect, or at worse, a botched replacement. See photos & form your own opinion:-) Nonetheless I was charge 140e for its repair. Currently appealing this with Hertz