VERONA CAR RENTAL REVIEWS

Long wait at Verona airport on arrival, as 4 people in queue, and only 1 person working. We had prebooked, but had to wait behind people who had not. Appreciate it was Sunday evening, but Hertz had 2 people serving and no queue. Air con in pick up queue was not on or not working. Vehicle selected was a Peugeot 308 estate which has a 660L boot, but I was provided with a Fiat 500L which has a 455L boot - 205 litres less ? Appreciate vehicle make cannot be guaranteed, but how are these vehicles in the same class ? Offered a Volvo estate for another 140 EUR, but an equivalent size car or bigger should be offered at no extra cost. Return of vehicle much better. 2 people serving, and no queue. Process took less than 10 mins.

Easyrent was very good, easy to use, and cancel and re-book for a lower cost with vouchers and price variations. Got around £50 off the initial price booked many months ago.

The oustide of the car was dirty when Maggiore gave me the possession of the car. The counter staff said that the car had no damages. However, I have directly seen that it was not true. I took pictures of theses damages. As the car was dirty, I couldn't see all damages. When I dropped the car off, Maggiore accused me of shattering the windshield. It directly more than 550 euros to my visa card ! It is a con. The damage was there before I took the car but wasn't noticeable seeing that the windshield was covered in filth. Maggiore knew that and swindled. EasyRentCars should no longer work with this company because it distorts its reputation.

A good service at a good price. Thank you.

Easy to use & good service.

The car was a 9 seater and was brilliant for our trip, it was clean on arrival. The only thing is the car park is very tight, apart from that all was smooth.

Only issue was that we were made to wait for the vehicle as it had not been cleaned beforehand.

Unfortunately the price drop was more of a price hike! It is quite unclear regarding booking price and the final price. Not sure there are any benefits from using it. Normally, you would pay a price and that is the price at booking which is honoured at commencement of hire.

The car was a little tired, and had no air-conditioning.

Price drop protector saved us a few ££ which was very handy!

This was the only car rental service located outside of the airport rental car area in Verona, which was not readily apparent from the email confirmation. We therefore took a taxi from the train station to the airport car rental area where we were told ours was the only offsite rental company. We called the shuttle service provided in the email and were told it would be there in 10 minutes. We waited 40 minutes on the shuttle service. The entire experience caused us to be late to an appointment.

There should have been a disclaimer about the location of this car rental service and the email confirmation as to its location should have been clear.

We waited in a queue for 2.5 hours at Verona airport before we could get our car. Car was satisfactory.

I had a problem printing out the voucher. I had entered the incorrect email address. My fault. Called customer service and this was swiftly resolved.

The car was very good and the staff where very helpful. The Location was off site and at night I was asked to check a hire car in the dark for damage. Fortunately the car was undamaged and no issue when returning but I did feel happy taking a car which i couldn't inspect in some light other than my iPhone.

I did request a car pick up and drop off at the airport but it was an off airport location. Some confusion initially!

The car was in a rather poor cosmetic state. Mechanically, it was in good order,

The process is somewhat strange. Prices are fair, but feel that the app could be better arranged.

Car assigned was below my expectation and counter staff did not clearly explained, but only said "car for you is Fiat 500 and because you want a auto transmission car". She is very rude and bad attitude and raised her voice at me, Despite i was not rude to her except that i feel cheated when she told me i got a Fiat 500. I got no choice but to accept it and when i go by myself to collect the car, i realise it is Fiat 500L. She could have explained it properly.

I booked a Peugeot 208 or similar and received a Skoda Fabia + A very short walk and easy access to rental station at Verona Airport. + At the counter service was smooth. + Third party insurance was accepted without further questions. + The final invoice was received very quickly - The staff did not present or check the car during pick-up or drop-off. - The fuel policy was full-to-full but tank was 7/8 at pick-up. - The car made vibration when driving over 80kph

When I collected the car they had upgraded the make and model to a larger vehicle, which I suppose many people would be pleased about but I specifically wanted a small car as that’s what I’m used to driving. They didn’t tell me where to drop the car off to at the second airport, and there was no answer on the phone number provided which I phoned multiple times trying to find out the drop off location. As a result, I dropped the car off to the incorrect location and was landed with ~£60 in additional charges for them to move the car from one car park to another as I didn’t have time to do this myself due to my imminent flight. They charged me €38 for additional fuel despite my having photographic evidence that the tank was more full when I dropped the vehicle off than when I collected, and they have not responded to my emails about this.

No issues with the booking platform.

The shuttle bus pick-up point was a little difficult to find (carpark P4 at Verona airport). We were given a bigger and newer car as the model that we initially booked was unavailable. Vehicle was clean and in great condition, and the staff was diligent in noting small scratches by the previous users. Good customer service and they were not pushy about add-ons and insurance. Would rent from Noleggiare again.

Good booking experience from Qeeq. Price drop protector saved us quite a bit of money and we were very satisfied.

Verona Station was awkward to get back to we were not informed we could use taxi/Bus lane only to get back to depot

Easy process

Paid for a winter prepped 4x4…which they did not have so we had to pay extra for a Volvo AWD with no winter tyres. Luckily it did not snow but annoying that we had to pay extra for something we we supposed to get.

Helpful staff. We returned our car at 0730 and the staff were there to receive us, unlike some of the other Rental Companies.

We ordered a ford S Max, which is a seven seater. The car was not available and we were offered a nine seater mini van instead. As that is too big for me to drive and unsuitable for narrow streets, we instead took a ford mondeo station wagon, which is a five seater and a little crowded with three kids on long journeys. So that was disappointing to say the least.

Polite and helpful checkin staff. Located right outside station. Would use again.

Very pleased with experience