Quick easy booking and very cheap

Staff at airport were very pleasant and efficient. There's a 5 minute walk from the terminal building to collect the car. Once given the keys I was on my way. Smooth, quick efficient process from start to finish.

Price Drop Protector I have used EVERY booking, but it's never kicked in. So it makes me wonder if it really works (or is it just that I've been lucky and always booked at the lowest price?).

Thought we would be getting a corsa with air con but got a yaris with no air con. No return instructions and it took three attempts to find the return area as labelled hertz not firefly

It was fine and straightforward

Like: Everything worked.
Dislike: No manual with car. Not obvious that Firefly was part of Hertz. Left so,etching in the car and although contacting Hertz three times no one seemed interested and have heard nothing back. No one returned my call.

Like: We got a better car than anticipated (5 door rather than 3). The lady serving us was very friendly. Just a bit confusing how it's in a corner of Hertz - not everyone would realise that's where you pick up from. They were very understanding about us picking up the car late.
Dislike: Couldn't get through on the phone for quite a while, which was stressful as we were worried we'd be charged for a late pick-up. When I rang Easy Rent Cars they were extremely unhelpful and just said to contact Firefly.

Like: Good valve and convenient rental.
Dislike: Nothing.