frustrated with Fox car rental

The car we reserved was unavailable so we got an upgrade to a Kia sportage. The car was quite scratched up on the exterior and the seats inside were dirty and stained . It had 57K miles on it . The car drove well , seemingly had no mechanical issues and was surprisingly comfortable for a compact SUV of that price range. I didn't mind the age or mileage , because I didn't pay for an expensive vehicle , but I would have expected a cleaner one, I will try them again.

I waited more then 1.5 hours to rent the car. The consultant was in a hurry and we paid the rent more than it was stated for the prepayment. Provided not true information about toll roads, and because it was the first prime operator paid and regretted it.

Waited LONG time at check in counter. Only 2 desks open with long line, and each check in way too long - 19 mins per on average!

Arrived earlier than expected for pickup and waited in line at counter for 1.5 hours. Only 2 people on duty to help. Would not allow early pickup without adding huge extra charge. Had to wait until pickup time, over 3 more hours

They were great But do not rent Chevrolet Impala