frustrated with Fox car rental

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

The car that I reserved was not available and was only presented with small cars to rent.

I was very pleased with the entire experience.

This was my first time to use Easyrentcars.com and I was pleasantly surprised with the whole process.

The staff waiting on us was great - no high pressure to upgrade or add on additional insurance. The vehicle itself was not the best - a Kia Sportage - with 60,000. The outside was pretty banged up. I’m not sure how many miles they’re kept in service - but I’m pretty sure the resale value on that one was not good.

The car was fine, but the wait time was almost 2 hours. Only 2 agents working. But I did get an SUV at a great price