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Search for Europcar Car Rentals in Melbourne

Poor communication, unfriendly and inconsiderate staff

Reviewed: Thu, Jun 9, 2022
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.
Mercedes-Benz A Class image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Compact | Mercedes-Benz A Class or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Dave Winifred

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Apr 9, 2025
About Europcar: 10.0 /10
Very good.
About QEEQ: 10.0 /10

Willie Haggai

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, May 14, 2017
About Europcar: 4.0 /10

Cheng Li

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Medium SUV | Mitsubishi ASX or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Nov 12, 2019
“Good rental experience”
About Europcar: 10.0 /10
Service fast and nicely. The car is in a good condition.
About QEEQ: 10.0 /10
Good experience.

A.White

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Economy | Kia Rio or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Aug 24, 2019
“website and booking site slow and a bit frustrating”
About Europcar: 10.0 /10
car was great
About QEEQ: 9.0 /10
booking platform cluncky

L.CHEW

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Economy | Hyundai Accent or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Nov 20, 2017
“Good”
About Europcar: 8.0 /10
Like: The staff at pick up is friendly but staff at drop off is not friendly.
Dislike: I was told that cash is accepted at drop off counter, but then when I wanted to make cash payment over drop off counter, the staff told me only credit card is accepted.

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