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Search for Europcar Car Rentals in Melbourne

Poor communication, unfriendly and inconsiderate staff

Reviewed: Thu, Jun 9, 2022
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever
Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.
Mercedes-Benz A Class image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Compact | Mercedes-Benz A Class or similar

Relevant Reviews on Europcar MELBOURNE AIRPORT

Cheryl

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Mon, Feb 19, 2024
About Europcar: 10.0 /10
Very satisfied, the vehicle is new and the service is fast.
About QEEQ: 10.0 /10

Christopher Alsop(p)

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, Aug 29, 2019
About Europcar: 10.0 /10
Quick pickup process and detailed explanations.
About QEEQ: 10.0 /10

Samuel Woolley

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Nov 14, 2017
About Europcar: 10.0 /10
The company's staff are very responsible and helped me promptly when I encountered difficulties.

L.R Zhang

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Small SUV | Toyota C-HR or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sun, Jul 30, 2023
“Good vale and Trusted Car Rental Company”
About Europcar: 9.0 /10
Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her.
About QEEQ: 10.0 /10
Only one things I need to ensure that i am waiting 500 AU$ to return $500 deposit for car rental to me as soon as possible. Thanks

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Economy | Kia Rio or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Aug 17, 2022
“smooth and good”
About Europcar: 9.0 /10
the counter staff was helpful. the process was smooth. car was clean
About QEEQ: 8.0 /10
did my booking through the app, fuss free process

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