Poor communication, unfriendly and inconsiderate staff

U.IBEh

Australia

Reviewed: Thu, Jun 9, 2022

About Europcar: 9.0 /10

Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever

Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Compact | Mercedes-Benz A Class or similar

6 day rental

Relevant Reviews on Europcar MELBOURNE AIRPORT

Australia

8 day rental

Small SUV | MG HS or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sat, Dec 30, 2023

“Best deal from QEEQ and best car rental experience with Europcar.”

About Europcar: 10.0 /10

The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :).

About QEEQ: 10.0 /10

I got the best car rental deal through QEEQ which was recommended by my friend. The platform is easy to use and always provide useful information and timely reminders. This will be my first choice moving forward and will recommend to my friends.

Australia

1 days rental

Full Size | Holden Commodore or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Feb 28, 2020

“Overall good car rental experience but could have been improved by less time to pickup”

About Europcar: 8.3 /10

Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.

About QEEQ: 8.0 /10

The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.

X.Li

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Medium SUV | Toyota RAV4 or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Jan 6, 2020

About Europcar: 9.0 /10

Not exactly provided me toyota Rav4 but a Hyunda one instead - this is a little bit dissapointing Also they charged 100$ deposit but not yet returned.

About QEEQ: 10.0 /10