Fantastic

Great car.We got a Hertz car as Ace had closed for the day by the time we got there.

We were slightly awkward customers and kept changing details about where we were going to drop off/pick up the cars. At every point the staff were helpful and kind, and could always accommodate us whatever we asked for. It might be nice for them to make it clearer where drop-off points are not actually in the airport, though!

Easy to book, great online customer service, and great price!

Great team at ace, really helpful when I needed to extend the rental a few days.

Awesome service doing the pricedrop

The rental location is across the street from the airport and not clearly marked for pedestrians. The car seat we asked for was missing the shoulder straps so we had to ask for another. The vehicle was old and computer console was in Japanese. Van met its needs though and ran well. Was clean and easy return and courteous staff.

The staff at pickup weren't very helpful and kept us waiting a long time for a car that looked like it had been through the wars. The passenger seat was extremely uncomfortable and the car was not new. It also smelt like the previous occupant smoked. The drop off location was not easy to find. Would not use this company again.